Customer Service Representative(Pure Voice)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Incentives

HMO

Flexible Hours

Job summary

A recruitment outsourcing company in Taguig is seeking customer service representatives. This role welcomes SHS graduates with or without experience. Responsibilities include responding to customer inquiries, maintaining accurate records, and ensuring quality service. Flexible hours and full-time positions available with government mandated benefits and health insurance.

Qualifications

• Must be a SHS Graduate.
• Open to candidates with or without experience.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person.
• Assist customers with orders, product information, and account issues.
• Troubleshoot problems and provide solutions.
• Maintain accurate customer records in the CRM system.
• Follow communication scripts to ensure quality service.
• Meet or exceed performance metrics.
• Stay updated on product knowledge and company policies.

Education

High/Senior High School

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Taguig No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

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Requirements

• SHS Graduate
• with or without experience

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person in a professional and timely manner
• Assist customers with orders, product information, account issues, returns, and general concerns
• Troubleshoot problems and provide solutions or elevate to the appropriate team when necessary
• Maintain accurate customer records and document all interactions in the CRM system
• Follow communication scripts and guidelines to ensure consistency and quality service
• Meet or exceed individual and team performance metrics (e.g., response time, satisfaction scores)
• Stay updated on product knowledge, promotions, and company policies

Customer Service

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HR Officer Synlink Recruitment Outsourcing Co. Inc.

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