Customer Service Representative (Voice Internal Account|)

Synlink Recruitment Outsourcing Co. Inc.; Bacolod; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Incentives

HMO

Health & Wellness

Job summary

A recruitment outsourcing company in Bacolod is seeking a Customer Service Representative for an on-site position. This role offers a full-time opportunity for individuals with or without prior experience. Responsibilities include responding to customer inquiries via phone, email, and chat, ensuring customer satisfaction, and maintaining accurate records of interactions. Ideal candidates should be high school or college graduates, possess strong problem-solving skills, and be fluent in English.

Qualifications

• HS Graduate or College Graduate.
• No prior experience required.

Responsibilities

• Respond quickly and courteously to customer questions through phone, email, and chat.
• Deliver precise and comprehensive details about products, services, policies, and procedures.
• Address and resolve customer concerns effectively, escalating when required.
• Handle the processing of orders, forms, applications, and various customer requests.
• Keep thorough and accurate records of customer interactions and information.
• Work closely with internal departments to fulfill customer requirements.
• Conduct follow-ups to confirm customer issues are resolved and satisfaction is achieved.

Skills

English Language

Customer Service

Problem Solving

Chat support

Problem solving

Record keeping

Inter-department collaboration

Follow-ups

Education

High School Graduate or College Graduate

College degree

Job description

Customer Service Representative (Voice Internal Account|)

Synlink Recruitment Outsourcing Co. Inc.

On-site - Bacolod No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Insurance Health & Wellness

HMO

Requirements:

• HS Graduate or College Graduate
• with or without experience

Responsibilities:

• Respond quickly and courteously to customer questions through phone, email, and chat.
• Deliver precise and comprehensive details about products, services, policies, and procedures.
• Address and resolve customer concerns effectively, escalating when required.
• Handle the processing of orders, forms, applications, and various customer requests.
• Keep thorough and accurate records of customer interactions and information.
• Work closely with internal departments to fulfill customer requirements.
• Conduct follow-ups to confirm customer issues are resolved and satisfaction is achieved.

English Language Customer Service Scheduling Problem Solving