Customer Service Representative (Voice Account)

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Incentives

HMO

Job summary

A recruitment outsourcing company is hiring a Customer Service Representative to engage with customers via various channels. The role involves resolving complaints, processing requests, and ensuring customer satisfaction. Ideal for candidates both with and without experience, offering opportunities to grow in a dynamic environment.

Qualifications

• With or without experience (Preferably 1 year)

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints in a professional, efficient manner.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure satisfaction and resolution.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with other departments to resolve complex issues.
• Stay up to date with product knowledge, policies, and procedures.

Job description

Customer Service Representative (Voice Account)

Synlink Recruitment Outsourcing Co. Inc.

Job Description

Employee Recognition and Rewards

• Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Qualifications

• With or without experience (Preferably 1 year)

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints in a professional, efficient manner.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure satisfaction and resolution.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with other departments to resolve complex issues.
• Stay up to date with product knowledge, policies, and procedures.

Working Location

4th floor, The Annex at SM City Davao3H2Q+2QR, Quimpo Blvd, Talomo, Davao City, 8000 Davao del Sur, Philippines