NON-VOICE ACCOUNT CUSTOMER SERVICE REPRESENTATIVE - URGENT

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Incentives

HMO

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is hiring a Non-Voice Account Customer Service Representative for on-site work in Quezon City. No experience required; High school diploma accepted. The role focuses on email and chat support, delivering friendly, professional service.

You will maintain product knowledge, document interactions, and collaborate with teammates to improve customer satisfaction in a fast-paced environment.

Qualifications

• High School Diploma or equivalent
• Willing to work in a fast-paced environment
• Strong communication skills and attention to detail
• Patience, empathy, and a customer-centric attitude

Responsibilities

• Provide exceptional customer service through email and chat.
• Assist customers with inquiries, complaints, and requests in a professional manner.
• Maintain knowledge of product offerings and company policies to effectively address customer needs.
• Document and track customer interactions in the company database.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Strong communication skills

Attention to detail

Education

High School diploma or equivalent

Job description

NON-VOICE ACCOUNT CUSTOMER SERVICE REPRESENTATIVE - URGENT

Synlink Recruitment Outsourcing Co. Inc.

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

Description

• Provide exceptional customer service through various non-voice channels such as email and chat.
• Assist customers with inquiries, complaints, and requests in a professional manner.
• Maintain knowledge of product offerings and company policies to effectively address customer needs.
• Document and track customer interactions in the company database.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Newbie and Tenured are Welcome
• Skills and Competencies: Strong communication skills and attention to detail
• Qualities and Traits: Patience, empathy, and a customer-centric attitude
• Working Conditions: Must be willing to work in a fast-paced environment

Working Location

Ground Floor, Cyberpark Tower, 2 General Araneta, Cubao, City, Metro Manila, Philippines