Visa Supervisor | Makati

PM Consulting; Metro Manila; On-site; PHP 800,000 - 1,000,000; Full time

Benefits offered by this job

Guaranteed 14th & 15th month bonuses

Job summary

PM Consulting in Metro Manila seeks a Visa Supervisor to lead our Visa and Documentation Department, overseeing end-to-end processing of complex visa applications for corporate, marine, FIT, and VIP clients. You will manage a team of specialists, ensure compliance with international embassy regulations and the Philippine Data Privacy Act, and drive high approval success rates through process improvements.

The role requires strategic oversight, stakeholder liaison with embassies and consulates,

Qualifications

• Bachelor’s degree in Tourism, Business Management, Intl Relations or equivalent.
• 5–8 years visa processing experience, 3+ years in supervision.
• Knowledge of Schengen, North America, UK, ANZ visa requirements.
• Strong leadership and conflict-resolution skills.

Responsibilities

• Oversee end-to-end visa processing for corporate, marine, FIT, and VIP clients.
• Lead and mentor Visa Specialists; conduct performance appraisals.
• Monitor policy changes and update SOPs and client advisories.
• Maintain compliance with Philippine DP Act and data security standards.
• Coordinate with embassies, consulates, and third-party providers.

Skills

Leadership

Visa processing

Team management

Stakeholder management

Data privacy compliance

Regulatory knowledge

Education

Bachelor’s degree in Tourism/Business/IR

Job description

Why Join Us?

• Stability & Reward: Competitive base salary with guaranteed 14th and 15th-month bonuses.

Job Description

The Visa Supervisor will lead our Visa and Documentation Department, overseeing the end-to-end processing of complex visa applications. You will be responsible for maintaining our high approval success rates, managing a team of specialists, and ensuring absolute compliance with international embassy regulations and data privacy laws.

Key Responsibilities

• Operational Leadership: Oversee the daily operations of the visa department, ensuring all applications for Corporate, Marine, FIT, and VIP clients are processed accurately and within strict deadlines.


• Strategic Compliance: Monitor global visa policy changes (e.g., E-visa updates, Schengen code revisions) and proactively update internal SOPs and client advisory notices.


• Team Management: Mentor, train, and conduct performance appraisals for Team Leaders and Visa Specialists. Foster a culture of extreme attention to detail and customer-centricity.


• Stakeholder Relations: Build and maintain professional relationships with embassies, consulates, and third-party providers (VFS, BLS, etc.).


• Quality Assurance: Conduct final audits of high-value or sensitive applications. Manage the department’s \"Notice of Refusal\" analysis to continuously improve approval ratings.


• Client Consultation: Handle high-level escalations and provide expert consultation for VIP and C-suite corporate clients regarding complex documentation requirements.


• Data Security: Ensure the department strictly adheres to the Philippine Data Privacy Act when handling sensitive personal documents.

Qualifications

• Education: Bachelor’s degree in Tourism, Business Management, International Relations, or a related field.


• Experience: Minimum of 5–8 years of experience in visa processing, with at least 3 years in a managerial or supervisory role within a reputable travel agency or corporate travel environment.


• Technical Expertise: Comprehensive knowledge of the documentation requirements for major global regions (Schengen, North America, UK, ANZ). Familiarity with Marine/Seaman visa requirements is a significant advantage.


• Skills: Exceptional leadership and conflict-resolution skills.
  
  
  
  • Strong negotiation and stakeholder management abilities.
  
  
  • Proficiency in report generation and performance metric analysis.