Visa Manager | Makati

PM Consulting; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PM Consulting in Metro Manila seeks a Visa Manager to lead our Visa and Documentation Department, overseeing end-to-end processing of complex visa applications while maintaining high approval rates and ensuring strict compliance with international embassy regulations and data privacy laws.

You will mentor a team of specialists, manage client relationships with embassies and third-party providers, and drive quality audits, notices of refusal analysis, and VIP consultations.

Qualifications

• Bachelor’s degree in Tourism, Business Management, International Relations, or related field.
• 5–8 years of visa processing experience, with at least 3 years in a managerial or supervisory role.
• Knowledge of documentation requirements for Schengen, North America, UK, ANZ; Marine/Seaman visa knowledge is a plus.
• Strong leadership, negotiation and stakeholder management skills.

Responsibilities

• Oversee daily operations of the visa department for Corporate, Marine, FIT, and VIP clients.
• Monitor global visa policy changes and update SOPs and client advisories.
• Mentor, train, and conduct performance appraisals for Team Leaders and Visa Specialists.
• Build and maintain relationships with embassies, consulates, and third-party providers (VFS, BLS, etc.).
• Conduct final audits and manage Notice of Refusal analysis to improve approvals.
• Provide senior-level consultation for VIP and C-suite clients on complex documentation requirements.
• Ensure compliance with the Philippine Data Privacy Act when handling sensitive documents.

Skills

Leadership

Conflict resolution

Negotiation

Stakeholder management

Report generation

Performance metrics

Education

Bachelor’s degree in Tourism, Business Management, International Relations, or related field

Job description

Why Join Us?

• Stability & Reward: Competitive base salary with guaranteed 14th and 15th-month bonuses.
• Leadership Scale: Manage and mentor a robust team of 18 professionals, including Supervisors and Assistant Managers.

Job Description

The Visa Manager will lead our Visa and Documentation Department, overseeing the end-to-end processing of complex visa applications. You will be responsible for maintaining our high approval success rates, managing a team of specialists, and ensuring absolute compliance with international embassy regulations and data privacy laws.

Key Responsibilities

• Operational Leadership: Oversee the daily operations of the visa department, ensuring all applications for Corporate, Marine, FIT, and VIP clients are processed accurately and within strict deadlines.
• Strategic Compliance: Monitor global visa policy changes (e.g., E-visa updates, Schengen code revisions) and proactively update internal SOPs and client advisory notices.
• Team Management: Mentor, train, and conduct performance appraisals for Team Leaders and Visa Specialists. Foster a culture of extreme attention to detail and customer-centricity.
• Stakeholder Relations: Build and maintain professional relationships with embassies, consulates, and third-party providers (VFS, BLS, etc.).
• Quality Assurance: Conduct final audits of high-value or sensitive applications. Manage the department's "Notice of Refusal" analysis to continuously improve approval ratings.
• Client Consultation: Handle high-level escalations and provide expert consultation for VIP and C-suite corporate clients regarding complex documentation requirements.
• Data Security: Ensure the department strictly adheres to the Philippine Data Privacy Act when handling sensitive personal documents.

Qualifications

• Education: Bachelor’s degree in Tourism, Business Management, International Relations, or a related field.
• Experience: Minimum of 5-8 years of experience in visa processing, with at least 3 years in a managerial or supervisory role within a reputable travel agency or corporate travel environment.
• Technical Expertise: Comprehensive knowledge of the documentation requirements for major global regions (Schengen, North America, UK, ANZ). Familiarity with Marine/Seaman visa requirements is a significant advantage.
• Skills: * Exceptional leadership and conflict-resolution skills.
  • Strong negotiation and stakeholder management abilities.
  • Proficiency in report generation and performance metric analysis.