Visa Compliance Manager | Travel & Tours

PM Consulting; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PM Consulting seeks a seasoned Visa Compliance Manager to lead our Travel & Tours visa operations in Makati City. This on-site role drives compliance with embassy and consulate rules while guiding a team to deliver high-quality service to clients and partners.

The ideal candidate has 5–8 years in visa processing or travel operations, deep knowledge of global visa requirements, and strong organizational, analytical, and communication skills to manage workflows in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field.
• 5–8 years of visa processing or travel operations experience.
• Leadership experience managing teams and workflows.
• Strong knowledge of global visa requirements and compliance procedures.

Responsibilities

• Oversee and manage end-to-end visa compliance and documentation processes
• Ensure adherence to embassy, consular, and international visa regulations and requirements
• Develop, implement, and improve visa compliance policies, procedures, and operational standards
• Monitor visa application accuracy, documentation completeness, and submission timelines
• Lead, mentor, and manage visa processing teams and operational staff
• Handle complex visa cases, escalations, and compliance-related concerns
• Conduct regular audits and process reviews to ensure operational efficiency and risk mitigation
• Build and maintain strong relationships with embassies, consulates, and external partners
• Analyze operational performance metrics and implement continuous process improvements
• Ensure high levels of client satisfaction, service quality, and compliance standards

Skills

Leadership

Team management

Visa compliance knowledge

Communication

Stakeholder management

Analytical skills

Organizational skills

Problem-solving

Education

Bachelor’s degree in a related field

Job description

Visa Compliance Manager | Travel & Tours

About the job Visa Compliance Manager | Travel & Tours

Visa Compliance Manager | Travel & Tours

Makati City | On-site | Monday–Friday | Full-time

We are looking for an experienced and detail-oriented Visa Compliance Manager to lead and strengthen our visa compliance operations within a fast-paced travel and tours environment.

This role is responsible for ensuring full compliance with embassy, consular, and international visa regulations while overseeing operational processes, documentation standards, and team performance. The ideal candidate has strong leadership capabilities, extensive visa processing experience, and a deep understanding of global travel documentation and compliance requirements.

Join a growing organization where you will play a critical role in maintaining operational excellence and delivering high-quality service to clients and partners.

Key Responsibilities

• Oversee and manage end-to-end visa compliance and documentation processes
• Ensure adherence to embassy, consular, and international visa regulations and requirements
• Develop, implement, and improve visa compliance policies, procedures, and operational standards
• Monitor visa application accuracy, documentation completeness, and submission timelines
• Lead, mentor, and manage visa processing teams and operational staff
• Handle complex visa cases, escalations, and compliance-related concerns
• Conduct regular audits and process reviews to ensure operational efficiency and risk mitigation
• Build and maintain strong relationships with embassies, consulates, and external partners
• Analyze operational performance metrics and implement continuous process improvements
• Ensure high levels of client satisfaction, service quality, and compliance standards

Qualifications

• Bachelor’s degree in any related field
• Minimum of 5–8 years of experience in visa processing, travel operations, immigration services, or travel management
• Proven leadership experience managing teams and operational workflows
• Strong knowledge of global visa requirements, travel documentation, and compliance procedures
• Excellent organizational, analytical, and problem-solving skills
• Strong communication, leadership, and stakeholder management abilities
• Ability to work effectively in a fast-paced, detail-oriented environment
• Experience in travel agencies, visa processing centers, or travel management companies is highly preferred