Visa Documentation Officer

AA POC Consultancy Corp.; Makati; On-site; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Full-time Office Job

Competitive salary package

Professional environment

Promotion to permanent employee

Job summary

AA POC Consultancy Corp. in Makati is seeking an experienced Visa Documentation Officer to anchor the visa department. You will oversee end-to-end visa and passport processing for individuals and groups, ensuring accuracy and timely submissions.

Role requires 5+ years in visa processing, strong knowledge of Schengen and US visa processes, and excellent English communication. Office-based, with competitive salary and growth to permanent employment.

Qualifications

• University degree required.
• Minimum of 5 years of visa processing experience.
• Deep knowledge of Schengen and US visa processes.
• Excellent English communication (verbal and written).
• Proficiency in MS Office (Word, Excel) and basic booking systems.
• Ability to work under pressure to meet embassy deadlines.

Responsibilities

• Manage end-to-end processing of visa and passport applications for individuals and corporate groups.
• Audit client forms, financial documents, and ensure accuracy to embassy requirements.
• Schedule visa appointments across embassy portals and third‑party centers (VFS, BLS).
• Provide clear guidance on requirements and application statuses to clients.
• Stay updated on embassy policies, fees, and procedures for Schengen, US, and other destinations.
• Coordinate passport pickups, courier transits, and external liaison tasks.

Skills

B2B distribution platforms

GDS knowledge

Embassy portals proficiency

Data privacy knowledge

MS Office

Education

University degree

Tools

Booking systems

MS Office

Job description

On-site - Makati 5-10 Yrs Exp Bachelor Full-time

Job Description

About the Company

We are a leading business-to-business (B2B) travel distribution company and online booking solutions provider based in Makati City. We are seeking a seasoned, meticulous, and highly reliableVisa Documentation Officerto join our team. In this role, you will be the anchor of our Visa Department, ensuring smooth, accurate, and professional processing of visa and passport applications for our valued individual and group clients.

What You Will Do (Key Responsibilities):

• Application Lifecycle Management: Efficiently handled the end-to-end processing of visa and passport applications for individuals and corporate groups.
• Document Verification: Thoroughly audit client forms, financial papers, and identify documents against strict embassy requirements to guarantee accuracy & completeness.
• Appointment and Liaison: Secure visa appointment slots across various embassy portals and third-party application centers (such as VFS and BLS).
• Client Advisory: Serve as the main point of contact, providing clear, polite, and professional guidance on requirements and application statuses.
• Compliance & Updates: Stay continuously updated on changing embassy policies, fees and procedures-particularly for Schengen, US, and other high-demand destinations.
• Stakeholder Coordination: Maintain secure records and safely coordinate passport pickups, courier transits, and external liaison tasks.

Required Technical & Industry Tool Experties:

• B2B Distribution & API Platforms: Proficiency navigating wholesale travel distribution engines, B2B booking APIs, and consolidator platforms.
• Global Distribution System (GDS): Hands-on experience with Amadeus, Sabre, or Travelport to verify PNRs, flight itineraries, and automated hotel vouchers.
• Embassy Portals and Third-Party Platforms: Proficient in scheduling and application platforms including VFS Global, BLS International, TLScontact, CEAC (US Visa), ImmiAccount (Australia), and IRCC (Canada), and official processing partners for Japan and South Korea.
• Data Security & Privacy: Practical knowledge of secure digital handling to comply fully with the Philippine Data Privacy Act (RA 10173)

What We are Looking For (Job Requirements):

• Education: Must hold a University Degree
• Experience: Minimum of 5 years of solid experience in visa processing and travel documentation for both individual and group travelers.
• Visa Domain Knowledge:Deep and up-to-date knowledge of Schengen, US, and other major international visa processes is strictly required.
• Communication:Exceptional communication skills in English (verbal and written).
• Technical Skills:Proficiency in MS Office (Word, Excel) and basic computer booking systems.
• Work Ethic:Strong work ethic, absolute reliability, and the proven ability to work under pressure to meet tight embassy deadlines.
• Personality:A genuinely kind, polite, and client-oriented approach to customer service.
• Advantage:Possessing an existing travel clientele for visa services is a distinct advantage.

We Offer:

• Full-time Office Job
• Competitive salary package based on experience
• A professional, collaborative, and rewarding work environment
• Promotion to permanent employee

Working Location

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for