Visa Supervisor

HRTx Inc; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

HRTx Inc. in Makati is seeking a Visa Supervisor to oversee daily visa processing operations onsite. You will supervise the team, ensure timely and accurate handling of applications, and coordinate with embassies and partners to meet service standards.

The ideal candidate has supervisory experience, a strong knowledge of visa documentation, and excellent communication and organizational skills. This role focuses on operational execution and client service in a travel-related setting.

Qualifications

• Bachelor's degree in any related field.
• Experience in visa processing, travel or related industry.
• At least supervisory or senior-level experience is preferred.
• Strong knowledge of visa documentation and processes.
• Good communication, coordination, and organizational skills.
• Ability to handle multiple applications and work under pressure.
• Experience handling maritime or travel agency accounts is an advantage.

Responsibilities

• Supervise day-to-day visa processing activities and ensure timely completion of applications.
• Handle visa applications for various client segments including seafarers, sub-agents, and walk-in clients.
• Review documents and ensure completeness and accuracy based on embassy requirements.
• Assist in handling escalations, urgent requests, and priority cases.
• Support VIP client handling when needed.
• Coordinate with embassies, agencies, and partners for updates and processing requirements.
• Monitor team productivity and ensure adherence to service standards.
• Provide guidance and support to visa processing staff.
• Maintain accurate records, tracking, and reporting of visa applications.
• Ensure compliance with internal processes and external regulations.

Skills

Leadership

Communication

Organizational skills

Education

Bachelor's degree

Job description

Visa Supervisor

Location: Makati

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The Visa Supervisor is responsible for supervising daily visa processing operations, ensuring timely and accurate handling of applications while supporting team performance and client service. The role focuses on operational execution, team coordination, and handling escalations.

Key Responsibilities

• Supervise day-to-day visa processing activities and ensure timely completion of applications
• Handle visa applications for various client segments including seafarers, sub-agents, and walk-in clients
• Review documents and ensure completeness and accuracy based on embassy requirements
• Assist in handling escalations, urgent requests, and priority cases
• Support VIP client handling when needed
• Coordinate with embassies, agencies, and partners for updates and processing requirements
• Monitor team productivity and ensure adherence to service standards
• Provide guidance and support to visa processing staff
• Maintain accurate records, tracking, and reporting of visa applications
• Ensure compliance with internal processes and external regulations

Qualifications

• Bachelor's degree in any related field
• Experience in visa processing, travel, or related industry
• At least supervisory or senior-level experience is preferred
• Strong knowledge of visa documentation and processes
• Good communication, coordination, and organizational skills
• Ability to handle multiple applications and work under pressure
• Experience handling maritime or travel agency accounts is an advantage