Visa Supervisor | Makati

HRTx Inc; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

14th and 15th month bonuses

Stability & Reward program

Job summary

HRTx Inc. is seeking a Visa Supervisor to lead the Visa and Documentation Department in Makati City.

This full-time, on-site role involves overseeing end-to-end processing of complex visa applications, maintaining high approval rates, and ensuring compliance with international embassy regulations and data privacy laws. You will mentor a team of Visa Specialists, manage operational deadlines, and engage with embassies, consulates, and providers to support corporate, Marine, FIT, and VIP clients.

Qualifications

• Bachelor's degree in Tourism, Business Management, International Relations, or a related field.
• Minimum 5-8 years of visa processing experience, with at least 3 years in a managerial or supervisory role.
• Comprehensive knowledge of documentation requirements for major global regions (Schengen, North America, UK, ANZ).

Responsibilities

• Oversee the daily operations of the visa department, ensuring all applications for Corporate, Marine, FIT, and VIP clients are processed accurately and within deadlines.
• Monitor global visa policy changes and proactively update internal SOPs and client notices.
• Mentor, train, and conduct performance appraisals for Team Leaders and Visa Specialists.
• Build and maintain professional relationships with embassies, consulates, and third-party providers (VFS, BLS, etc.).
• Conduct final audits of high-value applications and manage the department's analysis of notices of refusal to improve approval ratings.
• Handle high-level escalations and provide expert consultation for VIP and C-suite corporate clients.

Skills

Leadership

Visa processing

Stakeholder management

Data privacy

Regulatory compliance

Education

Bachelor's degree in Tourism / Business Management / International Relations

Job description

Visa Supervisor

Location: Makati City
Work Set up: Full-time, On-site
Work Schedule: Monday - Friday, Day Shift

Why Join Us?

• Stability & Reward: Competitive base salary with guaranteed 14th and 15th-month bonuses.

Job Description

The Visa Supervisorwill lead our Visa and Documentation Department, overseeing the end-to-end processing of complex visa applications. You will be responsible for maintaining our high approval success rates, managing a team of specialists, and ensuring absolute compliance with international embassy regulations and data privacy laws.

Key Responsibilities

• Operational Leadership: Oversee the daily operations of the visa department, ensuring all applications for Corporate, Marine, FIT, and VIP clients are processed accurately and within strict deadlines.


• Strategic Compliance: Monitor global visa policy changes (e.g., E-visa updates, Schengen code revisions) and proactively update internal SOPs and client advisory notices.


• Team Management: Mentor, train, and conduct performance appraisals for Team Leaders and Visa Specialists. Foster a culture of extreme attention to detail and customer-centricity.


• Stakeholder Relations: Build and maintain professional relationships with embassies, consulates, and third-party providers (VFS, BLS, etc.).


• Quality Assurance: Conduct final audits of high-value or sensitive applications. Manage the department’s "Notice of Refusal" analysis to continuously improve approval ratings.


• Client Consultation: Handle high-level escalations and provide expert consultation for VIP and C-suite corporate clients regarding complex documentation requirements.


• Data Security: Ensure the department strictly adheres to the Philippine Data Privacy Act when handling sensitive personal documents.

Qualifications

• Education: Bachelor’s degree in Tourism, Business Management, International Relations, or a related field.


• Experience: Minimum of 5-8 years of experience in visa processing, with at least 3 years in a managerial or supervisory role within a reputable travel agency or corporate travel environment.


• Technical Expertise: Comprehensive knowledge of the documentation requirements for major global regions (Schengen, North America, UK, ANZ). Familiarity with Marine/Seaman visa requirements is a significant advantage.


• Skills: * Exceptional leadership and conflict-resolution skills.
  
  
  
  • Strong negotiation and stakeholder management abilities.
  
  
  • Proficiency in report generation and performance metric analysis.