Visa Officer

Viyahe Philippines; Makati; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Health Insurance

Parking Space

Job summary

A travel services company based in Makati is looking for a Travel Operations Assistant. This role involves assisting clients with visa and passport inquiries, processing applications, and liaising with government offices. Candidates should have at least one year of experience in the travel industry, with six months focused on travel documentation. Strong communication skills in English and attention to detail are essential. This is a full-time, on-site position offering benefits like health insurance and parking space.

Qualifications

• Minimum of one year experience within the travel industry.
• At least six months specifically in travel documentation processing.
• Good English oral and written communication.

Responsibilities

• Handles visa and passport related inquiries and processes all application and renewal requests.
• Verifies completeness and accuracy of required documents.
• Communicates with clients regarding deadlines and releases of documents.
• Liaises with embassies and government offices for applications.
• Monitors and safeguards all confidential documents.
• Stays informed about policies from government agencies.
• Collates and ensures accuracy of visa-related details.
• Updates the team on visa information and restrictions.
• Provides support for inquiries related to travel documents.
• Performs travel assistant duties as needed.

Skills

Good English oral and written communication

Detail-oriented

Embassy liaising

Attention to detail

Communication skills

Education

Graduate of Senior High School or two-year college course

Job description

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Travel Operations Assistant GDS Visa immigration

Government Mandated Benefits

• Health Insurance
• Parking Space

Job Description

This role assists clients and Operations Team with inquiries related to visa and passport applications and renewals. The Visa Officer is responsible for the accurate and efficient processing of client’s online and on-site travel document applications.

Duties and Responsibilities

• Handles visa and passport related inquiries and processes all application and renewal requests for the company.
• Verifies the completeness and accuracy of all required documents for visa and passport processing.
• Communicates and follows up with clients regarding deadlines for requirement submission and the release of visas or passports, ensuring strict adherence to timelines.
• Liaises with various embassies, Bureau of Immigration (BOI), Department of Foreign Affairs (DFA), and other government offices to verify and coordinate legal documents for visa and passport applications and renewals.
• Strictly monitors and safeguards all confidential documents and information, preventing disclosure to unauthorized internal or external resources.
• Stays informed about new policies and processes released by the government agencies, such as DFA and BOI, and secures any newly required documents.
• Collates and ensures the accuracy and up‑to‑date status of all visa‑related details and requirements for various countries.
• Regularly updates the Operations Team on visa information and travel restrictions.
• Provides support to the Operations Team for inquiries related to travel restrictions or travel documents.
• Performs travel assistant duties as needed or available.

Qualifications

• Minimum Educational Attainment: Graduate of Senior High School or two‑year college course, preferably Tourism/HRM or other related field.
• Work Experience: Minimum of one year experience within the travel industry, with at least six months specifically in travel documentation processing.

Trainings and Skills

• Basic knowledge in travel documentation processing.
• Basic knowledge in visa processing and embassy liaising.
• Good English oral and written communication.
• Detail‑oriented with utmost focus on quality and efficiency.