Virtual Patient Care & Scheduling Specialist

Go Lean Health; Makati; On-site; PHP 433,000 - 562,000; Part time

Job summary

Go Lean Health is seeking a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with warmth and professionalism.

The role focuses on high-volume communication, patient follow-up, and retention, requiring organization, empathy, and the ability to manage sensitive information with discretion. Flexible shifts and Saturday work may be required.

Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Job description

Go Lean Health is seeking a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with warmth and professionalism.

The role focuses on high-volume communication, patient follow-up, and retention, requiring organization, empathy, and the ability to manage sensitive information with discretion. Flexible shifts and Saturday work may be required.