Vietnamese Language Specialist - BPO Support (Onsite)

Gratitude Philippines; Quezon City; On-site; PHP 436,000 - 895,000; Full time

Benefits offered by this job

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines is hiring for a Multilingual Language - Vietnamese role, onsite in Quezon City. The position requires fluent Vietnamese with business English for client systems and training materials.

Availability ASAP with a September 2026 target start date; sign-on bonus of PHP 20,000 plus incentives is offered. Responsibilities include handling customer interactions across channels, providing bilingual support, and documenting all communications.

Qualifications

• Fluent in Vietnamese with strong speaking and listening skills.
• Working knowledge of English is required to use client systems and training materials.
• Experience with Order-to-Cash processes is preferred but not required.
• Candidates must be eligible to work in the Philippines and have a valid visa.

Responsibilities

• Handle inbound and outbound interactions via phone, chat, or email.
• Provide customer support in English and Vietnamese.
• Assist with account inquiries, billing concerns, and product information.
• Document interactions accurately in company systems.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Contribute to a positive customer experience through professional communication.
• Perform other duties as assigned to support operations.

Skills

Vietnamese language

English proficiency

Customer service

O2C knowledge

Job description

Gratitude Philippines is hiring for a Multilingual Language - Vietnamese role, onsite in Quezon City. The position requires fluent Vietnamese with business English for client systems and training materials.

Availability ASAP with a September 2026 target start date; sign-on bonus of PHP 20,000 plus incentives is offered. Responsibilities include handling customer interactions across channels, providing bilingual support, and documenting all communications.