Onsite Quezon City Vietnamese Customer Support Specialist

Gratitude Philippines; Manila; On-site; PHP 436,000 - 895,000; Full time

Benefits offered by this job

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines hires a Multilingual Language Specialist (Vietnamese) for an onsite role in Quezon City. The job offers a night shift, salary ₱39,112.60 to ₱80,159.33, negotiable, plus a ₱20,000 sign-on bonus and incentives. Availability ASAP.

You will support customers in Vietnamese and English, handling inquiries, billing concerns, and product information. Strong language skills and the ability to work across cultures are essential.

Qualifications

• Fluent in Vietnamese and able to communicate in English.
• Experience in customer support or BPO is welcome but not required.
• Ability to understand complex conversations and implied meanings.
• Willingness to work in the Philippines with valid work visa or visa eligibility.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, or email.
• Provide customer support in English and Vietnamese.
• Assist with account inquiries, billing concerns, and product information.
• Resolve issues efficiently to maintain high customer satisfaction.
• Document interactions accurately in company systems.

Skills

Vietnamese fluency

English proficiency

Customer support

Communication

Problem solving

Job description

Gratitude Philippines hires a Multilingual Language Specialist (Vietnamese) for an onsite role in Quezon City. The job offers a night shift, salary ₱39,112.60 to ₱80,159.33, negotiable, plus a ₱20,000 sign-on bonus and incentives. Availability ASAP.

You will support customers in Vietnamese and English, handling inquiries, billing concerns, and product information. Strong language skills and the ability to work across cultures are essential.