Content Editor and Moderator

SupportNinja; Metro Manila; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Competitive compensation

HMO on day 1

Retirement Savings Program withCompany

Life Insurance

Paid time off, birthday leave

Employee Referral Program

Job summary

SupportNinja is seeking a Content Editor and Moderator to safeguard client content by reviewing user postings and verification details for legitimacy. The role requires independent judgment to request information, communicate with posters, and escalate scams when needed.

You will handle high-volume content, edit job posts for publication, and manage ticket queues while sourcing missing information from employers and third parties. Strong CSR experience and excellent editing skills are essential.

Qualifications

• Experience in job listing and editing is required.
• 1-2 years of CSR experience in a BPO setup.
• Highly organized, detail- and deadline-oriented.
• Excellent copy editing, fact-checking, proofreading, and research abilities.

Responsibilities

• Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings.
• Use independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details.
• Apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.
• Make decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials.
• Monitor and review system-generated alerts related to client/job-poster activities and determine appropriate actions.
• Investigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform.
• Review and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives.
• Manage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication.
• Independently source missing information and enter additional job details provided by employers and third parties into the system for publication.
• Educate and assist clients as a product expert, addressing questions about the marketplace's job-posting and application-management tools.

Skills

Content moderation

Copy editing

Research

Job description

About the role

A Content Editor and Moderator maintains the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings. The role involves independent discretion to determine when additional information or verification is required, and communication with job posters to collect and analyze relevant details. You will apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.

Key responsibilities

• Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings
• Use independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details
• Apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary
• Make decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials
• Monitor and review system-generated alerts related to client/job-poster activities and determine appropriate actions
• Investigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform
• Review and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives
• Manage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication
• Independently source missing information and enter additional job details provided by employers and third parties into the system for publication
• Educate and assist clients as a product expert, addressing questions about the marketplace's job-posting and application-management tools

About you

• Self-directed, efficient, independent worker able to work autonomously
• Experience in job listing and editing is required
• 1-2 years of CSR experience in a BPO setup
• Demonstrated experience handling a high volume of specialized content and users
• Highly organized, detail- and deadline-oriented
• Able to evaluate information and make decisions independently
• Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority
• Excellent copy editing, fact-checking, proofreading, and research skills
• Good data-entry, account management, and client support skills
• Technical acuity—able to understand, utilize, and explain online casting/hiring technology

Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program