Vehicle Service Reminder Specialist

LEXUS MANILA, INC.; Taguig; Hybrid; PHP 223,000 - 391,000; Full time

Job summary

LEXUS MANILA, INC. in Taguig is seeking a diligent customer service admin to manage service reminders and appointment coordination.

You will use the company system to list customers due for service, prepare new-customer reminders, and verify vehicle history details. You will remind clients about periodic maintenance, promote offers, and schedule appointments, updating records and following up to ensure attendance.

Qualifications

• Graduate of a business course or equivalent.
• 1–2 years’ work experience in reputable companies or automotive industry.
• Excellent communication and interpersonal skills.
• Proficient in MS Office; knowledge of SAP.
• Willing to work in BGC Taguig.

Responsibilities

• Arrange lists of customers due for service reminders after 7 days using the company’s information system.
• Prepare lists of new customers due for first service from last week’s sales list in the showroom’s delivery section.
• Refer to history files and confirm vehicle details.
• Remind customers about periodic maintenance and promote offers; arrange appointments.
• Estimate due service mileage manually if different from system; place follow-up cards and recall calls.
• Invite customers for appointments when due, create appointment sheets, fill required records, and update control board.
• Confirm the appointment one day before (second call); arrange a new appointment if canceled.
• Report irregularities to supervisor and update customer data daily.

Skills

MS Office

Communication

Interpersonal skills

Experience 1-2 yrs

Education

Business course or equivalent

Tools

SAP

Job description

LEXUS MANILA, INC. in Taguig is seeking a diligent customer service admin to manage service reminders and appointment coordination.

You will use the company system to list customers due for service, prepare new-customer reminders, and verify vehicle history details. You will remind clients about periodic maintenance, promote offers, and schedule appointments, updating records and following up to ensure attendance.