Maintenance Reminder Service Associate

Lexus Manila Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Lexus Manila Inc. is seeking a Customer Service Scheduling specialist to work on-site in Taguig. You will manage maintenance reminders, prepare lists of customers for service, and coordinate first-service outreach using the company information system.

Role requires 1–2 years in automotive, strong communication, MS Office, and SAP proficiency. On-site work at Taguig location preferred.

Qualifications

• Bachelor's degree or equivalent in business.
• 1–2 years’ experience in automotive or reputable firms.
• Strong communication and interpersonal skills.
• Proficient with MS Office; SAP knowledge.

Responsibilities

• Manage and coordinate scheduled maintenance with reminders and parts prep.
• Prepare lists of customers for service reminders and ensure timely follow-ups.
• Prepare lists of new customers due for first service from the sales showroom rollout.
• Verify vehicle details from history file and confirm accuracy.
• Remind customers of maintenance and promote offers and collect feedback.
• Estimate service due if mileage differs from system and update the control board.
• Invite customers for appointments and maintain appointment sheets and tags.
• Confirm appointments the day before and reschedule if needed.
• Report irregularities and update customer data daily.

Skills

MS Office

Customer service

Scheduling

Interpersonal skills

Communication skills

Education

Bachelor's degree in business

Tools

SAP

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Responsibilities

• Manages and coordinates scheduled maintenance, ensuring timely reminders are sent to customers, and that all necessary parts and preparations are available for scheduled services.
• Arrange list of customers to be reminded who are due for service after 7 days using company’s information system.
• Arrange list of new customers due for first service using the new sales list of last week from the delivery section of new car sales showroom.
• Refer to history file & confirm vehicle details.
• Remind the customer about periodic maintenance of his vehicle; promote any comprehensive offer and arrange appointment with the customer.
• Estimate the due service manually if the mileage is different than the estimated mileage from the system, insert the follow up card in the estimated day slot in the visual control board to recall the first call
• Invite customers for appointment when the vehicle is due for service, create appointment sheet, fill the magnetic chip and keep them at the proper place on the control board
• Confirm the appointment one day before (Second call) arrange new appointment if customer cancels the appointment.
• Report to supervisor any irregularity and the list of customers to whom we cannot successfully contact even after three trials update any incorrect customer’s data promptly on daily basis

Requirements

• Graduate of a business course or any equivalent
• With at least a year or two years’ work experience gained from reputable companies or automotive industry
• Good communication and interpersonal skills
• Proficient in using MS Office. Knowledgeable in SAP
• Willing to work in BGC Taguig

Customer Service Scheduling Organizational Skills People Skills Microsoft 360 Communication Skills

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Working Location

Lexus Manila Gallery8th avenue, Grand Central Park, cor Colonel Santos, Makati City, 3402 Metro Manila, Philippines