Maintenance Reminder Staff

Toyota Taytay, Rizal Inc.; Taytay; On-site; PHP 201,000 - 290,000; Full time

Job summary

Toyota Taytay, Rizal Inc. is seeking a Maintenance Reminder Staff who is customer-focused, organized, and detail-oriented to support service customers and drive dealership goals.

You will contact customers about maintenance, schedule appointments, follow up on missed services, maintain records, coordinate with the Service Department, and promote after-sales initiatives. CRM familiarity and a Kaizen mindset are highly valued.

Qualifications

• Graduate of any Business, Marketing, Automotive, Technical/Engineering, or related course.

Responsibilities

• Contact customers regarding upcoming periodic maintenance schedules and service requirements.
• Schedule, confirm, and monitor service appointments.
• Conduct follow-up calls on missed appointments and deferred services.
• Maintain accurate customer records and update data bases regularly.
• Coordinate closely with the Service Department to ensure a seamless customer experience.
• Track pending customer callbacks and ensure they are completed on time.
• Support customer retention and after-sales service initiatives.

Skills

Excellent communication

Customer service orientation

Organized / detail-oriented

Microsoft Office

Self-motivated

Prioritize tasks

CRM systems familiarity

Education

Bachelor's degree in Business/Marketing/Automotive/Technical Engineering or related

Tools

CRM systems

Job description

We are seeking a customer-focused, detail-oriented and highly organized Maintenance Reminder Staff (MRS) who embodies Toyota's culture of continuous improvement. The ideal candidate in not only committed to delivering excellent customer service but also demonstrates a Kaizen mindset by consistently seeking better ways of working, improving customer engagement, and contributing to the achievement of dealership goals.

Key Responsibilities

• Contact customers regarding upcoming periodic maintenance schedules and service requirements.

• Schedule, confirm, and monitor service appointments.

• Conduct follow-up calls on missed appointments and deferred services.

• Maintain accurate customer records and update data bases regularly.

• Coordinate closely with the Service Department to ensure a seamless customer experience.

• Track pending customer callbacks and ensure they are completed on time.

• Support customer retention and after-sales service initiatives.

Qualifications

• Graduate of any Business, Marketing, Automotive, Technical/Engineering, or related course.

• Excellent verbal and written communication skills.

• Pleasant speaking voice and professional, customer-friendly demeanor.

• Strong customer service orientation and interpersonal skills.

• Computer literate and proficient in Microsoft Office applications.

• Highly organized with strong attention to detail and the ability to manage follow-up schedules effectively.

• Ability to prioritize tasks and consistently meet callback commitments and appointment reminders.

• Self-motivated, dependable, and able to work with minimal supervision.

Preferred Qualifications

• Experience in the same position (Maintenance Reminder Staff, Customer Relations Staff, Service Coordinator, Call Center Representative, or similar role) is preferred.

• Experience working in an automotive dealership environment is an advantage.

• Knowledge of vehicles, automotive maintenance, or a technical background is an advantage.

• Familiarity with customer relationship management (CRM) systems is a plus.

• Ability to build rapport with customers and encourage service appointment bookings.

• Candidates who demonstrate initiative, process improvement skills, and a strong commitment to continuous improvement (Kaizen) will be highly valued.

• Proven ability to meet and exceed performance targets through disciplined follow-up, organization, and proactive customer engagement.