Service Appointment Setter

Lexus Manila Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading automotive company in Taguig is seeking a full-time service coordinator to manage customer service appointments and maintenance schedules. The ideal candidate should be a graduate of a business course with 1-2 years of experience in the automotive industry, possessing strong communication skills and proficiency in MS Office and SAP. The role emphasizes customer interaction and requires excellent organizational abilities.

Qualifications

• Must have at least 1-2 years work experience from reputable companies or automotive industry.
• Proficient in MS Office applications.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and coordinate scheduled maintenance and notify customers.
• Create appointment sheets and manage service appointments.
• Confirm appointments and update customer data promptly.

Skills

Good communication skills

Interpersonal skills

Proficient in MS Office

Knowledgeable in SAP

Education

Graduate of a business course or equivalent

Tools

SAP

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Manages and coordinates scheduled maintenance, ensuring timely reminders are sent to customers, and that all necessary parts and preparations are available for scheduled services.

RESPONSIBILITIES

• Arrange list of customers to be reminded who are due for service after 7 days using company’s information system.
• Arrange list of new customers due for first service using the new sales list of last week from the delivery section of new car sales showroom.
• Refer to history file & confirm vehicle details.
• Remind the customer about periodic maintenance of his vehicle; promote any comprehensive offer and arrange appointment with the customer.
• Estimate the due service manually if the mileage is different than the estimated mileage from the system, insert the follow up card in the estimated day slot in the visual control board to recall the first call.
• Invite customers for appointment when the vehicle is due for service, create appointment sheet, fill the magnetic chip and keep them at the proper place on the control board.
• Confirm the appointment one day before (Second call) arrange new appointment if customer cancels the appointment.
• Report to supervisor any irregularity and the list of customers to whom we cannot successfully contact even after three trials update any incorrect customer’s data promptly on daily basis.

REQUIREMENTS

• Graduate of a business course or any equivalent.
• With at least a year or two years’ work experience gained from reputable companies or automotive industry.
• Good communication and interpersonal skills.
• Proficient in using MS Office. Knowledgeable in SAP.
• Willing to work in BGC Taguig.

Working Location

Lexus Manila Gallery8th avenue, Grand Central Park, cor Colonel Santos, Makati City, 3402 Metro Manila, Philippines

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