After-Sales Maintenance Scheduler

Lexus Manila Inc.; Taguig; On-site; PHP 223,200 - 357,120; Full time

Job summary

Lexus Manila Inc. is seeking a on-site Service Appointment Coordinator in Taguig. The role involves managing maintenance reminders, coordinating service appointments, and ensuring accurate customer and vehicle data entry.

Ideal candidates have 1–3 years of experience, a business-related degree, strong communication, and proficiency in MS Office and SAP. Willingness to work in the Taguig area is essential.

Qualifications

• Graduate of a business course or equivalent.
• 1–2 years’ work experience from reputable companies or automotive industry.
• Good communication and interpersonal skills.
• Proficient in MS Office; Knowledgeable in SAP.
• Willing to work in BGC Taguig.

Responsibilities

• Manage and coordinate scheduled maintenance reminders to customers.
• Arrange lists of customers due for service and new customers for first service.
• Refer to history file and confirm vehicle details.
• Remind customers about periodic maintenance and promote offers; schedule appointments.
• Estimate due service if mileage differs from system; update control boards and recall follow-ups.
• Invite customers for appointments and prepare appointment sheets; log details.
• Confirm appointments one day prior; handle cancellations and rebook as needed.
• Report irregularities and uncontactable customers to supervisor; update data daily.

Skills

Good communication

Interpersonal skills

Customer service

Education

Bachelor’s degree in business

Tools

MS Office

SAP

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

• Manages and coordinates scheduled maintenance, ensuring timely reminders are sent to customers, and that all necessary parts and preparations are available for scheduled services.
• RESPONSIBILITIES
• Arrange list of customers to be reminded who are due for service after 7 days using company’s information system.
• Arrange list of new customers due for first service using the new sales list of last week from the delivery section of new car sales showroom.
• Refer to history file & confirm vehicle details.
• Remind the customer about periodic maintenance of his vehicle; promote any comprehensive offer and arrange appointment with the customer.
• Estimate the due service manually if the mileage is different than the estimated mileage from the system, insert the follow up card in the estimated day slot in the visual control board to recall the first call
• Invite customers for appointment when the vehicle is due for service, create appointment sheet, fill the magnetic chip and keep them at the proper place on the control board
• Confirm the appointment one day before (Second call) arrange new appointment if customer cancels the appointment.
• Report to supervisor any irregularity and the list of customers to whom we cannot successfully contact even after three trials update any incorrect customer’s data promptly on daily basis
• REQUIREMENTS
• Graduate of a business course or any equivalent
• With at least a year or two years’ work experience gained from reputable companies or automotive industry
• Good communication and interpersonal skills
• Proficient in using MS Office. Knowledgeable in SAP
• Willing to work in BGC Taguig

Working Location

Lexus Manila Gallery8th avenue, Grand Central Park, cor Colonel Santos, Makati City, 3402 Metro Manila, Philippines