VA Receptionist for Insurance

Virtual Champs Global; Davao City; On-site; PHP 279,000 - 435,000; Full time

Job summary

Virtual Champs Global in Davao City is seeking a patient, empathetic receptionist to join our team. The role emphasizes greeting callers, handling a high-volume of calls, and delivering excellent customer service with a calm, professional demeanor.

You will collect caller information, route inquiries to the appropriate Case Manager, and support routine administrative tasks while keeping precise call logs. This position requires NY hours (9:00 AM – 6:00 PM EST) and a warm, patient approach when

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage high call volumes with composure.
• Warm, patient and professional telephone demeanor.
• Experience in frontline reception or customer service is a plus.

Responsibilities

• Greet callers professionally and manage high-volume inbound calls.
• Collect information and connect callers to the appropriate Case Manager or department.
• Provide friendly, clear communication tailored to clients, including seniors.
• Support front-desk tasks and maintain accurate call logs or internal updates.

Skills

Customer service

Communication

Multitasking

Empathy

Telephone etiquette

Job description

We are seeking a patient, empathetic, and highly organized Receptionist to join our team. The ideal candidate thrives in a high-volume call environment, excels at multitasking, and is passionate about delivering exceptional customer service.

Key Responsibilities

• Call & Visitor Management: Greet callers professionally, handle high-volume inbound phone calls, and manage multiple lines simultaneously.

• Intake & Information Gathering: Collect general caller information and accurately identify/connect callers with the appropriate Case Manager or department.

• Customer Service: Provide friendly, clear, and supportive communication to clients, with special care and patience tailored toward senior citizens.

• General Administrative Support: Assist with routine front-desk/administrative tasks and maintain accurate call logs or internal updates as needed.

Qualifications & Requirements

• Work Hours: Ability to work New York hours (9:00 AM – 6:00 PM EST).

• Multitasking Skills: Proven ability to manage high call volumes, handle multiple calls concurrently, and stay calm under pressure.

• Communication Skills: Excellent verbal and written communication skills with a warm, patient, and professional telephone demeanor.

• Empathy & Patience: Strong interpersonal skills, particularly when interacting with senior citizens and individuals requiring specialized care.

Preferred Qualifications

• Prior receptionist or administrative experience in the insurance, medical, or healthcare industry.

• Familiarity with case management workflows or insurance terminology is a plus.