Customer Care Representative

Nexus Dynamix Opc; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare company in Metro Manila is looking for a qualified candidate to manage patient recall efforts, handle calls in a virtual environment, and schedule appointments. Ideal applicants should have excellent communication skills and be proficient in Microsoft Office. Open to Senior High School graduates and college degree holders, with an amenable schedule for onsite and night shifts.

Qualifications

• Open for Senior High Graduate, College Graduate, or Bachelor's Degree.
• Familiarity with medical terminologies and insurance processes is an advantage.
• Able to work onsite and in a graveyard shift.

Responsibilities

• Coordinate and manage patient recall efforts and referral tracking.
• Handle inbound and outbound calls in a virtual call-center environment.
• Schedule patient appointments based on provider availability.

Skills

Phone etiquette

Communication skills

Interpersonal skills

Data entry

Education

Senior High School Graduate

College Graduate

Bachelor's Degree

Tools

Microsoft Office

Scheduling software

Job description

Responsibilities

• Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care
• Operate within a virtual call-center environment to handle inbound and outbound calls in a courteous and professional manner
• Schedule patient appointments accurately based on provider availability and patient needs
• Perform accurate and timely data entry into electronic health records and other systems
• Verify insurance eligibility and benefits prior to appointments and assist patients with questions related to coverage
• Communicate effectively with patients, providers, and internal departments to facilitate a smooth patient experience
• Maintain confidentiality of all patient information in compliance with HIPAA and organizational policies

Qualifications

• Open for Senior High Graduate, College Graduate, Bachelors/College Degree
• Familiar with Medical Terminologies, insurance processes, is an advantage but not required
• Excellent with phone etiquette, communication and interpersonal skills.
• Proficient in Microsoft Office and scheduling software.
• Amenable to work onsite and graveyard shift.