Receptionist - Clinic, Full-Time Day

Andalusia Health; España; On-site; PHP 120,000 - 180,000; Full time

Job summary

ScionHealth is seeking a Clinic Receptionist to be the first point of contact for patients and visitors. You will greet and register patients, verify demographics and insurance information, and schedule appointments while ensuring accurate data entry and excellent customer service.

The role requires maintaining HIPAA confidentiality, managing the reception area, and performing general clerical duties such as faxing and scanning.

Qualifications

• High School Diploma or equivalent is preferred.
• Experience in a medical office or hospital setting is preferred.
• Proficiency with EMR systems and Microsoft Office.
• Excellent communication and customer service skills.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet and register patients and visitors; verify demographics and insurance information.
• Schedule appointments and manage the appointment calendar.
• Answer calls, direct to appropriate departments, and take messages.
• Collect patient payments and provide receipts.
• Assist patients with completing forms and obtaining signatures.
• Verify insurance benefits and obtain pre-authorization when required.
• Maintain confidentiality and security of patient information.

Skills

Clear communication

Customer service

Attention to detail

Organizational skills

Multitasking

Professionalism

Confidentiality

Typing/data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EMR systems

Job description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clinic Receptionist is the first point of contact for patients and visitors. This role is responsible forgreeting and directing patients, managing patient registration, verifying insurance information, scheduling appointments, and ensuring accurate data entry. The receptionist facilitates communication between patients, staff, and providers while maintaining patient confidentiality and delivering exceptional customer service.

Essential Functions

• Greets and registers patients, verifies demographic and insurance information
• Schedules patient appointments and manages the appointment calendar
• Answers incoming calls, directs calls to appropriate departments, and takes messages as needed
• Collects patient payments, copays, and provides receipts
• Assists patients with completing required paperwork and obtains necessary signatures
• Verifies insurance benefits and obtains pre-authorization as required
• Maintains confidentiality and security of patient information in accordance with HIPAA guidelines
• Manages patient flow in the waiting area and communicates patient status to clinical staff
• Maintains a clean and organized reception area
• Performs general clerical duties including faxing, scanning, and data entry

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite and EMR systems
• Knowledge of insurance verification and basic medical terminology
• Ability to maintain professionalism and confidentiality
• Capable of lifting up to 20 lbs and performing repetitive tasks such as typing and data entry

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications

• None required

Experience

• Prior Experience in a medical office, physician practice, or hospital setting (Preferred)
• Prior Experience with electronic medical records (EMR) systems (Preferred)