Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary and performance incentives

Comprehensive healthcare benefits (medical, dental, vision)

Paid time off, holidays, and sick leave

Training and ongoing career development opportunities

Job summary

A healthcare recruitment agency is seeking a detail-oriented Healthcare Customer Service Representative to assist patients with scheduling medical appointments. The ideal candidate will have strong communication skills and be able to handle sensitive information with professionalism. Responsibilities include answering calls, managing appointments, and ensuring patient confidentiality. Competitive salary and comprehensive healthcare benefits are offered.

Qualifications

• Previous experience in a healthcare, medical office, or customer service role is an advantage.
• Ability to handle sensitive patient information with professionalism and confidentiality.

Responsibilities

• Answer inbound calls and respond to patient inquiries in a courteous and professional manner.
• Schedule, reschedule, and cancel patient appointments according to provider availability and patient needs.
• Verify patient demographics and insurance information accurately.
• Document all interactions in the system with accuracy and attention to detail.
• Adhere to HIPAA guidelines and maintain confidentiality of patient information.

Skills

Strong communication skills

Active listening

Multitasking

Compassionate and patient-focused

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Scheduling systems

EMR/EHR software

Call center tools

Job description

Healthcare Customer Service Representative – Patient Scheduling

Job Overview:

We are seeking a detail-oriented and compassionate Healthcare Customer Service Representative to join our team. This role will primarily focus on assisting patients with scheduling, rescheduling, and confirming medical appointments while providing excellent customer service. The ideal candidate has strong communication skills, is highly organized, and can handle sensitive patient information with professionalism and confidentiality.

Key Responsibilities:

• Answer inbound calls and respond to patient inquiries in a courteous and professional manner.
• Schedule, reschedule, and cancel patient appointments according to provider availability and patient needs.
• Verify patient demographics and insurance information accurately during each interaction.
• Provide clear instructions regarding appointment preparation, required documents, or follow-up procedures.
• Coordinate with healthcare providers and clinic staff to ensure efficient scheduling and minimize conflicts.
• Document all interactions in the system with accuracy and attention to detail.
• Handle patient concerns and escalate complex issues to the appropriate department.
• Adhere to HIPAA guidelines and maintain confidentiality of patient information at all times.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in a healthcare, medical office, or customer service role is an advantage.
• Strong communication and active listening skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using scheduling systems, EMR/EHR software, or call center tools (training provided if necessary).
• Compassionate, patient-focused, and professional in handling sensitive situations.

What We Offer:

• Competitive salary and performance incentives.
• Comprehensive healthcare benefits (medical, dental, vision).
• Paid time off, holidays, and sick leave.
• Training and ongoing career development opportunities.
• Supportive team environment with growth potential.