Customer Care Representative

Thurston Software; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare services company in Metro Manila is seeking a detail-oriented Virtual Patient Coordinator. This role involves managing patient communication, appointment scheduling, and insurance verification. Fresh graduates with a Bachelor's degree are encouraged to apply. Strong organizational and communication skills are essential for success in this fast-paced medical environment.

Qualifications

• Strong organizational skills and excellent communication abilities.
• Preferred experience in a fast-paced medical or healthcare setting.

Responsibilities

• Coordinate and manage patient recall efforts.
• Schedule patient appointments accurately.
• Perform timely data entry.
• Verify insurance eligibility and benefits.
• Maintain confidentiality of patient information.

Education

Bachelor's degree

Job description

Overview

We are seeking a detail-oriented and compassionate Virtual Patient Coordinator/Medical Support Specialist to join our healthcare team. This role is responsible for managing patient communication and coordination efforts, including appointment scheduling, referral processing, virtual call-center support, data entry, and insurance verification. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working in a fast-paced medical or healthcare setting.

Responsibilities

• Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care.
• Schedule patient appointments accurately based on provider availability and patient needs.
• Perform accurate and timely data entry into electronic health records and other systems.
• Verify insurance eligibility and benefits before appointments and assist patients with questions related to coverage.
• Maintain confidentiality of all patient information in compliance with HIPAA and organizational policies

Qualifications

• Fresh graduates are welcome to apply
• Bachelor\'s degree required