Patient Coordinator VA

VA Masters; Imus; On-site; PHP 268,000 - 402,000; Full time

Job summary

VA Masters in the Philippines seeks a meticulous Medical Administrative Assistant to manage front-office tasks and patient coordination. You will schedule appointments, verify insurance benefits, keep records current, and communicate clearly with patients and insurers in professional English.

The role emphasizes data accuracy, confidentiality, and the ability to handle a high volume of outreach while supporting daily practice operations.

Qualifications

• Proven history in patient scheduling or medical front-office administration.
• Experience verifying insurance eligibility and benefits.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English with a professional phone manner.
• Strong data entry accuracy and attention to confidentiality.

Responsibilities

• Set, rebook, and coordinate patient appointments across the practice calendar.
• Send confirmations and reminders; follow up on unconfirmed or missed appointments.
• Verify insurance eligibility and benefits before visits; record coverage details.
• Maintain accurate patient records and documentation.
• Handle inbound patient calls, emails, and messages promptly and professionally.
• Conduct outbound outreach for confirmations and information requests.
• Reach out to patients due for follow-up visits or recalls.
• Monitor incomplete documentation and verify missing information.
• Provide general administrative support to keep daily workflows running smoothly.
• Escalate clinical questions to the appropriate team member.

Skills

Patient scheduling

Insurance eligibility verification

EMR/EHR systems

English communication

Data entry accuracy

Outbound calls

Confidentiality

Independent work

Tools

EMR/EHR software

Practice management software

Job description

Job Summary: We're pleased to be taking on a highly organized and dependable Medical Administrative Assistant to steer the front-office and patient coordination side of our practice. The role takes in patient scheduling, insurance eligibility and benefits verification, records upkeep, and daily communication with patients. The right person is meticulous with details, at ease handling sensitive patient information, and confident speaking with patients and insurance representatives in clear, professional English.

Key Responsibilities:

• Set, rebook, and coordinate patient appointments across the practice calendar

• Send appointment confirmations and reminders, and follow up on unconfirmed or missed appointments

• Verify insurance eligibility and benefits ahead of patient visits and record coverage details accurately

• Hold and update patient records and documentation so files stay complete, accurate, and current

• Field inbound patient calls, emails, and messages, replying promptly and professionally

• Carry out outbound patient outreach for confirmations, follow-ups, and information requests

• Steer recall lists and reach out proactively to patients who are due for return visits or follow-up care

• Track and follow up on incomplete documentation, missing information, and pending verifications

• Supply general administrative and operational support so daily practice workflows keep running smoothly

• Pass clinical questions and unusual cases to the appropriate team member rather than settling them yourself

Mandatory Skills:

• Proven history in patient scheduling, appointment coordination, or medical front-office administration

• Practical history with insurance eligibility and benefits verification

• Proficiency with electronic medical or health record systems (EMR/EHR) and practice management software

• Excellent spoken and written English with a clear, professional, patient-facing phone manner

• Strong grasp of patient confidentiality and careful handling of sensitive information

• High level of accuracy across data entry and documentation

• At ease making a high volume of outbound calls and follow-ups

• Dependable, precise, and able to work under your own steam

• Strong communication and follow-through skills

Preferred Skills:

• Familiarity with HIPAA requirements and compliant handling of patient data

• Working knowledge of medical terminology and common insurance and billing terms

• History with prior authorizations or claims follow-up

• Prior history backing a US-based healthcare, dental, or specialty practice

• History steering recall or patient reactivation campaigns

• Capacity to keep several priorities running at once in a fast-moving setting

Why Join Us:

This is a stable, long-term opening to become a trusted part of a practice where your organization and attention to detail lift the patient experience directly. You'll hold real ownership over the scheduling and verification workflow, with room to widen your responsibilities over time. We prize reliability, clear communication, and people who take pride in getting the details right.