USRN (Clinical Tele Triage Associate)

ESOL IT SERVICES INC.; Philippines; On-site; PHP 502,000 - 725,000; Full time

Job summary

ESOL IT SERVICES INC. is seeking a Clinical Tele Triage Associate for a 2-month contract, onsite at McKinley Hill, Taguig City. The role focuses on remote patient assessment, triage, and care guidance via telehealth platforms.

The candidate must hold an active USRN license, have strong clinical assessment skills, and experience with telehealth and EHR systems. Tele-triage or remote nursing experience is highly preferred.

Qualifications

• Active USRN license is mandatory.
• Strong clinical assessment and critical thinking.
• Excellent communication and patient-handling skills.
• Experience with telehealth and EHR systems.
• Tele-triage or remote nursing experience preferred.

Responsibilities

• Conduct clinical tele-triage and assess patient symptoms remotely.
• Provide health education and guidance on symptom management.
• Direct patients to the appropriate level of care, including ER, urgent care, or primary care.
• Document patient interactions accurately in EHR systems.
• Escalate critical cases and coordinate with emergency services when needed.
• Assist with appointment scheduling and medication-related queries or renewals.
• Communicate relevant patient information to healthcare providers and stakeholders.

Skills

Clinical assessment

Communication skills

Telehealth experience

EHR systems

Remote nursing experience

Tools

EHR software

Job description

Position Type: Contract - 2 months

Work Set Up: Onsite - McKinley Hill, Taguig City

Role Overview

The Clinical Tele Triage Associate provides remote patient assessment and care guidance through telehealth platforms. The role involves evaluating symptoms, conducting initial triage, directing patients to the appropriate level of care, and ensuring accurate documentation.

Key Responsibilities

• Conduct clinical tele-triage and assess patient symptoms remotely.

• Provide health education and guidance on symptom management.

• Direct patients to the appropriate level of care, including ER, urgent care, or primary care.

• Document patient interactions accurately in EHR systems.

• Escalate critical cases and coordinate with emergency services when needed.

• Assist with appointment scheduling and medication-related queries or renewals.

• Communicate relevant patient information to healthcare providers and stakeholders.

Requirements

• Active USRN license – Mandatory

• Strong clinical assessment and critical thinking skills.

• Excellent communication and patient-handling skills.

• Experience with telehealth and EHR systems.

• Tele-triage or remote nursing experience is highly preferred.