Triage Nurse - USRN

Genfinity; Makati; On-site; PHP 30,000 - 50,000; Full time

Job summary

Genfinity is seeking a TRIAGE NURSE (USRN) in Makati, Philippines, to deliver high-quality triage services and assess injured workers across the U.S. The role involves receiving inbound calls, conducting structured assessments, and providing guidance based on protocol outcomes.

Applicants must hold active nursing licenses in both the Philippines and the United States, with at least one year of U.S. healthcare and clinical experience. Strong communication skills and proficiency in multiple software applications are essential.

Qualifications

• An active nursing license in the Philippines and in the mainland United States.
• At least one year of experience in U.S. healthcare.
• Strong skills in navigating multiple software applications during live calls.

Responsibilities

• Provide high-quality triage services through inbound calls.
• Conduct assessments based on approved protocols.
• Document all interactions accurately.

Skills

Verbal and written communication

Organizational skills

Analytical skills

Interpersonal skills

Time management

Typing proficiency of at least 40 wpm

Education

Active nursing license in the Philippines

Active nursing license in the mainland United States

Job description

TRIAGE NURSE (USRN)

This role offers the opportunity to deliver high‑quality triage services while working in a dynamic, fast‑paced environment that supports injured workers across the United States.

Primary Duties and Responsibilities

• Receive inbound calls from injured workers and employers.
• Conduct structured assessments using approved protocols.
• Provide guidance and instructions based on protocol outcomes.
• Escalate calls promptly when defined criteria are met.
• Collect and verify required case information (demographics, employment details, injury data).
• Document all interactions accurately in designated systems.
• Perform follow‑up calls as required to reassess and update case records.
• Deliver professional, empathetic communication throughout all interactions.
• Support care coordination and workflow completion activities as defined by client processes.
• Participate in ongoing training, calibration, and quality assurance reviews.

Qualifications

• An active nursing license in the Philippines and in the mainland United States.
• At least one year of experience in U.S. healthcare.
• At least one year of clinical or remote care experience.
• Prior triage experience is an advantage.
• Excellent verbal and written communication, organizational, and leadership skills.
• Proficiency in navigating multiple software applications simultaneously during live calls.
• Strong analytical, interpersonal, and time management skills.
• Typing proficiency of at least 40 words per minute.
• Willingness to work in any assigned shift.
• Able to report onsite as needed.