USRN - Nurse Triage (Immediate Joiner)

Gratitude Inc; Taguig; On-site; PHP 446,400 - 725,400; Full time

Job summary

A healthcare provider in Taguig is seeking a Nurse Triage (USRN) to provide clinical contact for patients in a virtual behavioral health program. This on-site role requires strong communication, clinical judgment, and a minimum of 2 years of experience in triage or behavioral health. Candidates must have an active USRN license and are expected to document interactions accurately while following job protocols.

Qualifications

• Minimum 2 years of clinical experience in triage, case management, or behavioral health.
• Comfortable working onsite and in a voice-based environment.
• Must pass voice screening and clinical assessment.

Responsibilities

• Conduct web and voice-based triage assessments for mental health patients.
• Utilize clinical judgment to determine next steps.
• Document encounters accurately in the electronic health record (EHR).
• Follow established clinical protocols.

Skills

Strong verbal communication

Documentation skills

Education

Active USRN license

TOR and Diploma

Job description

Job title: USRN – Nurse Triage

Work set up: On-site in BGC Taguig

Work shift: US Time Zone; Must be open to Night Shift

Salary:

2-4 yrs Clinical Experience: 40K-50K Package

5-6 yrs Clinical Experience: 60K- 65Kpackage

Start date: Immediately/ ASAP Joiners only

Headcounts: 2-4 yrs experience is 5 HC, 5-6 yrs experience is 5 HC

Position Summary

The Nurse Triage USRN will serve as the point of clinical contact for patients in the virtual behavioral health program. This role is responsible for scheduling appointments, assisting with rx refills, assessing patient symptoms, determining urgency, documenting interactions, and directing patients to the appropriate level of care. The nurse will operate within clinical protocols and escalate as needed to ensure patient safety.

Key Responsibilities

• Conduct web and voice-based triage assessments for mental health and psychiatric patients
• Utilize clinical judgment to determine next steps (e.g., schedule, escalate, refer)
• Document encounters accurately in the electronic health record (EHR) system
• Follow established clinical protocols and escalation pathways

Requirements

• With an active USRN license, based in the Philippines
• Minimum 2 years of clinical experience in triage, case management, or behavioral health
• Strong verbal communication and documentation skills
• Comfortable working onsite and in a voice-based environment
• Must pass voice screening and clinical assessment
• Job hoppers who change jobs frequently in less than a year should be rejected
• Must not be a former or present employee of the client
• The candidates should have documents readily available, such as TOR and the Diploma

Recruitment Process

• Validation
• CV Review
• Assessment 12 PM - 3 PM (M-F)
• Final Interview 8 PM same day with the assessment once passed