Recruitment Lead

Nityo Infotech Inc.; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A multinational technology firm is seeking a Team Leader to oversee operations in a recruitment context. The successful candidate will lead and manage a team, ensuring hiring goals are met and enhancing engagement. With essential skills in leadership, workflow management, and experience in contact centers, this role offers a chance to drive significant operational impact.

Qualifications

• 3+ years experience in contact center or recruitment, including 1+ year in a lead role.
• Strength in leadership, English communication, and managing workflows.
• Experience with US night shifts and comfort in high call volume environment.

Responsibilities

• Lead, coach, and manage team members.
• Oversee engagement and ensure hiring goals are met.
• Guide job matching and improve candidate readiness.

Skills

Leadership

Communication in English

Workflow management

Coaching

Sales and customer support

Persuasion skills

Job description

1. Team Leadership – Lead, coach, and manage team; set/meet KPIs; review performance; manage schedules.

2. Operations – Oversee engagement, ensure hiring goals, track metrics, fix process gaps, handle escalations.

3. Engagement – Guide job matching, improve candidate readiness, schedule interviews, maintain relationships.

QUALIFICATIONS

• 3+ yrs contact center/recruitment; 1+ yr lead role.
• Strong leadership, English skills, and workflow management.
• US night shift, tool proficiency, high call volume comfort.
• US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
• Coaching passion, sales/customer support results.
• System building, large team leadership, persuasion skills.