URGENT HIRING - Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and consulting firm in Metro Manila is seeking a Call Center Representative for voice and non-voice support. This full-time position involves assisting customers via chat, email, and ticketing systems, and requires a detail-oriented and customer-focused individual. The representative will respond to inquiries, provide accurate information about products/services, and resolve customer issues efficiently while meeting key performance metrics. Candidates with prior customer service experience will be preferred.

Qualifications

• Experience in customer service roles is an advantage.
• Ability to communicate clearly and effectively.
• Familiarity with chat, email, and ticketing systems.

Responsibilities

• Respond to customer inquiries via chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Meet performance metrics including response time and customer satisfaction.

Skills

Customer-focused

Detail-oriented

Problem-solving skills

Job description

Description

WAVE 1:

Job Title: Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing

information, resolving issues, and ensuring a positive overall

experience.

Location: Bridgetowne / Pasig / Mckinley / Edsa Greenfield

Employment Type: Full-time | Onsite

Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.