Urgent Hiring - February Start - Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Paid Holidays

Job Training

Job summary

A staffing and consulting firm seeks a detail-oriented Call Center Representative for Voice & Non-Voice support. You will assist customers via chat, email, and ticketing systems, ensuring a positive experience. Required: at least HS/SHS/College Undergrad with 1 year of call center experience. This is a full-time, onsite position in Metro Manila, with a shifting schedule.

Qualifications

• Detail-oriented with prior experience in call center operations.
• Ability to handle inquiries via calls, chat, email, and ticketing systems.
• Proficiency in resolving customer issues efficiently.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.

Skills

Customer service orientation

Attention to detail

Problem-solving

Education

At least HS/SHS/College Undergrad

Job description

Job Description

Benefits

• Equity Incentive Plan, Commission, Performance Bonus

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Time Off & Leave

• Sick Leave, Vacation Leave

Description

WAVE 1:

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls, chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Taguig / QC / Alabang / Moa, etc.
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule
• At least HS/SHS/College Undergrad with 1 yr Call center experience

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms
• Provide accurate information regarding products/services
• Resolve customer concerns and escalate issues when necessary