URGENT: Customer Service Representative (Customer Care Account)

HCL Technologies Philippines Inc; Philippines; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

HMO benefits for 3 dependents

Group life insurance

Medicine reimbursement

Night differential 15%

SLA cash conversion

Job summary

HCL Technologies Philippines Inc. in Taguig invites applications for a Customer Service Representative (CSR) to handle customer inquiries and resolve issues within SLA. The role requires 1+ year CSR/BPO experience, English fluency, and 100% onsite night-shift work. Proficiency in MS Office is preferred.

The successful candidate will respond to calls, document details, and offer service options while maintaining high professional and ethical standards in a fast-paced environment.

Qualifications

• Fluent in English, written and verbal.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts.
• Gathers information, researches/resolves inquiries and logs calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services and assesses their needs.

Skills

Fluent English

MS Office

Excellent communication

Interpersonal skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

Open Role: Customer Service Representative (CSR)

• Day 1 HMO benefits w/ 3 FREE Dependents
• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• 15% night differential pay
• SL is convertible into CASH

Requirements

i. Minimum of 1 year Customer Service Representative experience (Advantage Only)

ii. Total of 2 years BPO experience (Advantage only)

iii. Must be amenable for 100% work onsite in Taguig & Night Shift schedule

iii. Good communication Skills

Role, Purpose, and Scope

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

• Fluent in English, both written & verbal
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment