Customer Service Representative - Greenhills

HCLTech; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Medicine reimbursement

Job summary

HCLTech in Manila, Philippines, seeks a proactive Customer Service Representative to handle inbound queries and resolve issues within defined SLAs. This is a 100% onsite role at Greenhills, San Juan City, with night shift requirements.

The ideal candidate has strong communication skills, proficiency with Microsoft Office, and a customer-centric approach. Prior BPO experience is preferred, and the ability to work in a fast-paced, diverse team is essential.

Qualifications

• Minimum 1 year experience in CSR or Technical Support in BPO.
• Willing to work onsite 100% in Greenhills, San Juan City, NCR and night shift.
• Excellent communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Customer service

Technical support

MS Office

Communication skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

• 5,000 Medicine Reimbursement for employee.
• SL is convertible into CASH

Requirements

i. Minimum of 1 year Customer Service Representative / Technical Support in BPO experience

iii. Must be amenable for 100% work onsite (Greenhills, San Juan City - NCR ) & Night Shift schedule

iii. Good communication Skills

Role, Purpose, and Scope

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment