Onsite Night-Shift CSR - HMO, Life, 15% Night Pay

HCL Technologies Philippines Inc; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Day 1 HMO w/ 3 Dependents

Group Life Insurance

Medicine Reimbursement

Night differential 15%

SL convertible into cash

Job summary

HCL Technologies Philippines Inc invites applications for a Customer Service Representative (CSR) to handle customer inquiries and resolve issues according to SLA. The role requires onsite work in Taguig and night shifts; candidates should convey information clearly and professionally.

Requirements include at least 1 year CSR experience, 2 years BPO experience preferred, fluent English, and strong MS Office skills.

Qualifications

• Minimum 1 year CSR experience.
• Total of 2 years BPO experience.
• Amenable to 100% onsite in Taguig with night shift.
• Fluent in English (written & spoken).
• Strong communication and interpersonal skills.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Fluent English

Excellent communication

Interpersonal skills

Multitask & perspective

Tools

Microsoft Office

Job description

HCL Technologies Philippines Inc invites applications for a Customer Service Representative (CSR) to handle customer inquiries and resolve issues according to SLA. The role requires onsite work in Taguig and night shifts; candidates should convey information clearly and professionally.

Requirements include at least 1 year CSR experience, 2 years BPO experience preferred, fluent English, and strong MS Office skills.