Customer Service Representative

Kels Global Ventures; Mandaluyong; On-site; PHP 152,334 - 182,466; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental health)

Free medicines for dependents

Allowances and bonuses

Loyalty and Christmas gifts

Diversity benefits

Job summary

A leading BPO company in Metro Manila is seeking a Customer Service Representative to provide customer support. This role involves ensuring quality service and resolving customer issues timely. Ideal candidates should have BPO experience and be fluent in English. Attractive benefits include HMO coverage from day one, allowances, and performance incentives.

Qualifications

• Must have at least 2.5 years of BPO experience or 6 months if graduated.
• Must be amenable to work in multiple locations.
• Fluent in English, both written and verbal.

Responsibilities

• Provide customer service support per service level requirements.
• Ensure call quality and standards are met.
• Resolve customer issues promptly and efficiently.

Skills

Customer Service

Communication

Problem-solving

Education

At least 1 year completed in college

College graduate

Job description

Location: Cubao, Mandaluyong & Taguig, Manila Philippines.

Salary: PHP 15,000

Work Setup: Work-onsite

• Permanent Job
• Start Date: ASAP
• Language: English (Filipinos)

Responsibilities:

• As a Customer Service Representative, you will be performing the following tasks on a daily:
• Responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

The ideal candidate will have the following skills and experience:

• At least 1 year completed in college with 2.5 years of BPO experience OR;
• College graduate with 6 months BPO experience
• Must be amenable to work in one or two Manila locations: Cubao, Mandaluyong, Taguig

*What’s in it for you?* Start your journey with us to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Terms and conditions apply