Spanish Bilingual - Customer Support Representative (Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO from Day 1

Paid leaves

Training and development programs

Career advancement opportunities

Job summary

TASQ Staffing Solutions is hiring a Spanish bilingual Customer Support Representative for an onsite role in Taguig. The position requires strong Spanish and English skills and is open to high school graduates or college undergraduates.

Training and development programs are provided, with opportunities for career advancement. The role involves assisting customers through calls, chats, or emails, following client processes, and ensuring proper documentation while meeting set targets.

Qualifications

• Fluent in Spanish and English (listening, reading, writing, speaking) at B2 level or higher.
• Open to high school graduates (old curriculum) and college undergraduates.
• Preferably 1 year of BPO/CSR experience; fresh applicants welcome.

Responsibilities

• Assist customers with concerns and provide solutions via calls, chats, and/or emails.
• Adhere to processes and policies set by the company and client.
• Identify customer needs, clarify information, and provide correct solutions.
• Build rapport and engage customers by going the extra mile.

Skills

Spanish proficiency

English proficiency

Education

Highschool graduate

College undergraduate

Job description

About the job Spanish Bilingual - Customer Support Representative (Taguig)

About the job Spanish Bilingual - Customer Support Representative (Taguig) | Onsite

Work Setup: Onsite (Taguig)

Shift: Shifting Schedule

Start Date: Nov-11

Eligibility: Filipino citizen or PH permanent visa holder

Why Apply?

Benefits:

• HMO from Day 1, plus HMO Coverage for your dependents
• Paid Leaves
• Training and learning development programs
• Career advancement opportunities

Qualifications:

• Proficient in Spanish and English in listening, reading, writing, and speaking (B2-level or higher)
• Open to Highschool Graduates (Old Curriculum) and College undergraduates
• Preferably with at least 1-year BPO experience/CSR Background
• No BPO experience are welcome to apply

Customer Service Representatives assist customers with their concerns, understanding their problems and
providing solutions through calls, chats, and/or emails (depending on the client's needs).
Responsible for servicing the needs and concerns of customers
Adhere to processes and policies implemented by the company and the client
Identify customers needs, clarify information, and provide the correct solutions
Build rapport and engage customers by going the extra mile
Ensure proper documentation and manage productivity
Understand set targets and take the necessary steps to ensure that they are met. If you're interested, kindly tell me your expected salary in order for me to know if it is within the range.