URGENT CSR / Healthcare Planner

Conduent; Philippines; On-site; PHP 223,000 - 301,000; Full time

Benefits offered by this job

Life Insurance on Day 1

HMO after 3 months of employment

15% Night Shift Differential

VL, SL, Emergency Leave

Job summary

Conduent is hiring for a Customer Experience Associate II to be based on-site at MOA Complex, Pasay City, and to work graveyard/night shifts. The role covers call center operations and delivering excellent customer service, with emphasis on accuracy, organization, and timely problem solving.

The candidate should have call center experience, strong communication skills, and be willing to work on-site during holidays, with regular night shifts.

Qualifications

• Must have call center experience.
• Must have good communication skills.
• Must be willing to work on-site and graveyard/night shift.
• Must be willing to work during holidays.
• High school graduate with at least 12 months BPO or healthcare industry experience, OR SHS graduate/undergrad with 8 months BPO or healthcare industry experience, OR college graduate with 2-3 or 6 months BPO or Healthcare Industry Experience.

Responsibilities

• Call center operations and customer service delivery
• Maintain high attention to detail and accuracy in all tasks
• Demonstrate strong organizational and time management skills
• Apply excellent communication and problem-solving abilities

Skills

Call center experience

Good communication skills

Willing to work on-site

Graveyard/night shift

Willing to work during holidays

Education

High school graduate with 12 months BPO/healthcare experience OR SHS graduate/undergrad with 8 months BPO/healthcare experience OR college grad with 2-3 or 6 months BPO/healthcare experience

Job description

Customer Experience Associate II role based on-site at MOA Complex, Pasay City, working graveyard/night shift.

Key Responsibilities

• Call center operations and customer service delivery
• Maintain high attention to detail and accuracy in all tasks
• Demonstrate strong organizational and time management skills
• Apply excellent communication and problem-solving abilities

About You

• Must have call center experience
• Must have good communication skills
• Must be willing to work on-site and graveyard/night shift
• Must be willing to work during holidays
• High school graduate with at least 12 months BPO or healthcare industry experience, OR SHS graduate/undergrad with 8 months BPO or healthcare industry experience, OR college graduate with 2-3 or 6 months BPO or Healthcare Industry Experience.

Benefits

• Basic salary: P22,000
• Allowance: P1,500
• Life Insurance on Day 1
• HMO after 3 months of employment
• 15% Night Shift Differential
• Multiple VL, SL, Emergency Leave