Underwriting Support Specialist (Office-Based)

SOVA; Mandaluyong; On-site; PHP 268,000 - 402,000; Full time

Job summary

SOVA is hiring a Virtual Underwriting Assistant in Mandaluyong to support underwriting operations and deliver high-quality customer service. The role emphasizes accuracy, proactive communication, and learning the ins and outs of the underwriting process.

You will handle customer inquiries via calls, emails, and live chat, review applications, verify documents, and maintain precise records in our CRM. Join a collaborative team in a growth-focused environment.

Qualifications

• Experience in insurance underwriting or related operations.
• Experience handling calls, emails, and live chat.
• Detail-oriented with data accuracy and documentation.

Responsibilities

• Handle calls, emails, and live chat with timely, accurate responses.
• Assist underwriting by reviewing applications and verifying documents.
• Prioritize and route inquiries to the appropriate team.
• Document interactions in the CRM and update customer profiles.
• Manage multiple inquiries while maintaining service quality.
• Ensure data consistency across CRM and internal databases.

Skills

Underwriting support

CRM system proficiency

Customer service

Communication skills

Multitasking

Tools

CRM System

Job description

SOVA is hiring a Virtual Underwriting Assistant in Mandaluyong to support underwriting operations and deliver high-quality customer service. The role emphasizes accuracy, proactive communication, and learning the ins and outs of the underwriting process.

You will handle customer inquiries via calls, emails, and live chat, review applications, verify documents, and maintain precise records in our CRM. Join a collaborative team in a growth-focused environment.