Insurance Underwriting Support Specialist

Tap Growth ai; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Job summary

Tap Growth ai is seeking a detail-oriented Virtual Underwriting Assistant to support our underwriting operations in Mandaluyong, Philippines. This role focuses on delivering accurate responses to inquiries and assisting with underwriting tasks while learning the ins and outs of insurance processes.

You will handle calls, emails, and live chat, review applications, verify documents, route inquiries to the right teams, and document interactions in our CRM with precision.

Qualifications

• Handle incoming calls, emails, and live chat with timely, accurate responses.
• Review underwriting applications and verify information and documents.
• Route inquiries to appropriate teams and ensure follow-up.
• Document interactions in CRM and maintain data accuracy.
• Ability to juggle multiple inquiries with high service quality.

Responsibilities

• Provide support to underwriting operations by reviewing applications and verifying documents.
• Maintain customer records and log all interactions in the CRM.
• Prioritize and route inquiries to correct teams and ensure timely resolution.
• Maintain accuracy across systems and communicate clearly with customers.

Skills

Detail-oriented

Communication skills

Customer service

Tools

CRM software

Job description

Tap Growth ai is seeking a detail-oriented Virtual Underwriting Assistant to support our underwriting operations in Mandaluyong, Philippines. This role focuses on delivering accurate responses to inquiries and assisting with underwriting tasks while learning the ins and outs of insurance processes.

You will handle calls, emails, and live chat, review applications, verify documents, route inquiries to the right teams, and document interactions in our CRM with precision.