Remote Operations & Customer Service VA | Xero & Admin Pro

School Of Virtual Assistance (SOVA); Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

School Of Virtual Assistance (SOVA) is seeking an Operations & Customer Service Virtual Assistant to support a U.S. client remotely. The role is full-time (40 hours/week) as an Independent Contractor, with shift aligned to U.S. Eastern Time hours (graveyard shift in the Philippines).

You will handle customer communications, quotations, orders, invoicing in Xero, vendor records, and general admin tasks to keep operations running smoothly. Excellent English and reliable internet are required.

Qualifications

• Excellent written and spoken English.
• Professional telephone etiquette and customer service skills.
• Availability to work during U.S. Eastern Time business hours.

Responsibilities

• Answer inbound customer phone calls professionally.
• Respond to customer and vendor emails.
• Prepare customer quotations.
• Process customer purchase orders.
• Create vendor purchase orders.
• Generate customer invoices using Xero.
• Maintain customer and vendor records.
• Track customer orders and shipments.
• Follow up with vendors regarding order status.
• Research products and suppliers.
• Maintain organized electronic files and documentation.
• Provide general administrative support.
• Assist with Amazon-related tasks as needed.

Skills

English fluency

Customer service

Independent work

Attention to detail

Organizational skills

Remote work setup

Tools

Xero

Microsoft 365

Job description

School Of Virtual Assistance (SOVA) is seeking an Operations & Customer Service Virtual Assistant to support a U.S. client remotely. The role is full-time (40 hours/week) as an Independent Contractor, with shift aligned to U.S. Eastern Time hours (graveyard shift in the Philippines).

You will handle customer communications, quotations, orders, invoicing in Xero, vendor records, and general admin tasks to keep operations running smoothly. Excellent English and reliable internet are required.