Virtual Assistant & Chat Support Specialist

School Of Virtual Assistance (SOVA); Philippines; Hybrid; PHP 223,000 - 379,000; Full time

Job summary

School Of Virtual Assistance (SOVA) is hiring a dedicated Virtual Assistant & Chat Support Representative in the Philippines. You will handle customer inquiries, assist in closing sales, and support day-to-day administrative tasks for a fast-growing gadget rental business.

Excellent written communication and multitasking are essential. Experience with Facebook Messenger and Instagram is a plus; remote collaboration with a small team is expected.

Qualifications

• Experience in chat support or customer service.
• Experience in closing sales.
• Strong written communication skills and a customer-friendly approach.
• Familiarity with Facebook Messenger, Instagram, and online selling platforms.
• Ability to multitask and prioritize tasks efficiently.
• Proficient in using Google Workspace (Docs, Sheets, Drive) and other online tools.
• Self-motivated and capable of working independently.

Responsibilities

• Chat Support & Sales: respond to inquiries, provide product information, assist customers through rental process and close sales.
• Coordinate bookings and guide customers toward successful transactions.
• Maintain clear records of customer interactions, bookings, and inquiries.
• Book and coordinate couriers for shipping and returns; manage logistics.

Skills

Chat support

Sales closing

Customer service

Multitasking

Google Workspace

Tools

Facebook Messenger

Instagram

Google Docs/Sheets/Drive

Job description

School Of Virtual Assistance (SOVA) is hiring a dedicated Virtual Assistant & Chat Support Representative in the Philippines. You will handle customer inquiries, assist in closing sales, and support day-to-day administrative tasks for a fast-growing gadget rental business.

Excellent written communication and multitasking are essential. Experience with Facebook Messenger and Instagram is a plus; remote collaboration with a small team is expected.