UK Virtual Receptionist & Booking Specialist

Logix BPO Pty; Cebu City; On-site; PHP 280,000 - 420,000; Full time

Job summary

Logix BPO Pty in Cebu City, Philippines is seeking a Customer Service Representative to support a UK-based account. You will handle inquiries, calls, and communications while providing friendly, professional service and accurate scheduling support.

The ideal candidate communicates clearly in English, demonstrates strong organization, and can manage multiple bookings and admin tasks efficiently with great attention to detail and reliability. UK business hours alignment is required.

Qualifications

• Excellent verbal and written English communication skills.
• Experience in customer service, virtual reception, appointment setting, or booking coordination is advantageous.
• Professional phone-handling skills.
• Strong organizational, multitasking, and time-management abilities.
• Detail-oriented with problem-solving skills.
• Proficient with email, calendars, booking systems, and online platforms.
• Ability to work independently and manage tasks efficiently.
• Willingness to work UK business hours.

Responsibilities

• Handle calls, emails, and inquiries professionally.
• Act as virtual receptionist welcoming callers and directing inquiries.
• Assist with appointment scheduling and bookings.
• Manage and update booking calendars and customer records.
• Respond to questions and requests in a timely manner.
• Confirm, reschedule, and follow up on appointments.
• Provide accurate information and ensure smooth communication.
• Perform general administrative tasks and maintain records.
• Escalate complex inquiries to appropriate personnel.
• Maintain high standards of customer service and professionalism.

Skills

English communication

Customer service experience

Phone handling

Organizational skills

Multitasking

Attention to detail

Email/Calendar systems

Tools

Email

Calendars

Booking systems

Job description

Logix BPO Pty in Cebu City, Philippines is seeking a Customer Service Representative to support a UK-based account. You will handle inquiries, calls, and communications while providing friendly, professional service and accurate scheduling support.

The ideal candidate communicates clearly in English, demonstrates strong organization, and can manage multiple bookings and admin tasks efficiently with great attention to detail and reliability. UK business hours alignment is required.