Customer Service (Virtual Receptionist/Booking Agent) + Cebu Onsite + URGENT

Logix BPO; Cebu City; On-site; PHP 280,000 - 420,000; Full time

Job summary

Logix BPO Pty in Cebu City, Philippines is seeking a Customer Service Representative to support a UK-based account. You will handle inquiries, calls, and communications while providing friendly, professional service and accurate scheduling support.

The ideal candidate communicates clearly in English, demonstrates strong organization, and can manage multiple bookings and admin tasks efficiently with great attention to detail and reliability. UK business hours alignment is required.

Qualifications

• Excellent verbal and written English communication skills.
• Experience in customer service, virtual reception, appointment setting, or booking coordination is advantageous.
• Professional phone-handling skills.
• Strong organizational, multitasking, and time-management abilities.
• Detail-oriented with problem-solving skills.
• Proficient with email, calendars, booking systems, and online platforms.
• Ability to work independently and manage tasks efficiently.
• Willingness to work UK business hours.

Responsibilities

• Handle calls, emails, and inquiries professionally.
• Act as virtual receptionist welcoming callers and directing inquiries.
• Assist with appointment scheduling and bookings.
• Manage and update booking calendars and customer records.
• Respond to questions and requests in a timely manner.
• Confirm, reschedule, and follow up on appointments.
• Provide accurate information and ensure smooth communication.
• Perform general administrative tasks and maintain records.
• Escalate complex inquiries to appropriate personnel.
• Maintain high standards of customer service and professionalism.

Skills

English communication

Customer service experience

Phone handling

Organizational skills

Multitasking

Attention to detail

Email/Calendar systems

Tools

Email

Calendars

Booking systems

Job description

Job Overview

We are looking for a customer-focused and organized Customer Service Representative to support our UK-based account. The role involves handling customer inquiries, managing incoming calls and communications, assisting with appointment scheduling and bookings, and providing general administrative support. The ideal candidate should have excellent communication skills, a professional phone manner, and the ability to manage multiple tasks while delivering a positive customer experience.

Key Responsibilities

• Handle incoming and outgoing calls, emails, and other customer inquiries professionally.
• Act as a virtual receptionist by welcoming callers, providing information, and directing inquiries to the appropriate person or department.
• Assist customers with appointment scheduling, reservations, and booking requests.
• Manage and update booking calendars, schedules, and customer records.
• Respond to customer questions, concerns, and requests in a timely manner.
• Confirm, reschedule, and follow up on appointments or bookings as needed.
• Provide accurate information and ensure smooth communication between customers and the team.
• Perform general administrative tasks and maintain organized records.
• Escalate complex inquiries or concerns to the appropriate personnel.
• Maintain a high standard of customer service and professionalism at all times.

Qualifications

• Excellent verbal and written English communication skills.
• Previous experience in customer service, virtual reception, appointment setting, or booking coordination is an advantage.
• Professional and confident phone-handling skills.
• Strong organizational, multitasking, and time-management abilities.
• Good attention to detail and problem-solving skills.
• Computer literate and comfortable using email, calendars, booking systems, and other online platforms.
• Ability to work independently and manage tasks efficiently.
• Willingness to work in a schedule aligned with UK business hours.

Ideal Candidate

A reliable, professional, and customer-oriented individual who can confidently handle customer communications, manage bookings, and provide efficient administrative support while representing the company positively.