On-site Client Call & Booking Specialist (UK Hours)

Deployed Philippines; Pasig; In loco; PHP 279.000 - 391.000; Tempo pieno

Vantaggi offerti da questo lavoro

Leaves entitlement

HMO

Life insurance on hire

Descrizione del lavoro

Deployed Philippines Inc in Pasig, Philippines, is hiring a Client Calls & Booking Coordinator. This is a telephone-based role focused on answering inquiries, guiding prospective clients, and arranging review appointments.

The position is on-site with work hours from Monday to Friday, 8:00 am to 5:00 pm UK time, totaling nine hours per day including a one-hour lunch break. Candidates must have clear, professional English and strong listening and organizational skills.

Competenze

• Previous experience in a customer-facing telephone role; BPO or call-centre experience is highly desirable.
• Clear, confident and professional spoken English.
• Excellent listening and communication skills.
• A friendly, approachable telephone manner and the ability to build rapport.
• Strong organisation and attention to detail, particularly when recording client information and arranging appointments.
• Confidence managing calls efficiently while remaining patient and personable.
• Comfortable using computers and basic business systems to record information and manage bookings.
• Reliable, punctual and able to work within a structured process.
• A positive, proactive attitude and willingness to learn.
• Warm, professional and personable.
• Confident speaking with a wide range of clients.
• Patient, calm and courteous, including when callers are unsure or frustrated.
• Organised, accurate and dependable.
• Motivated to achieve booking and service standards.
• A supportive team member who communicates well with colleagues.

Mansioni

• Answer incoming telephone calls promptly and professionally.
• Welcome prospective clients and establish the reason for their call.
• Explain our service and the next steps clearly, using approved information and guidance.
• Ask relevant initial questions to understand the client's circumstances and suitability for a review.
• Book client review appointments accurately, taking account of team availability.
• Confirm booking details and ensure clients understand how and when their appointment will take place.
• Make outbound calls to follow up on enquiries, contact prospective clients and confirm appointments, as required.
• Maintain accurate records of calls, client details, enquiry outcomes and bookings.
• Liaise with colleagues to ensure clients are booked with the appropriate team member.
• Handle general queries confidently and refer questions outside the scope of the role to the relevant colleague.
• Follow company processes and call guidance consistently.
• Provide a warm, helpful and professional experience for every caller.

Conoscenze

Customer service

English fluency

Communication skills

Telephone etiquette

Organisational skills

Attention to detail

Descrizione del lavoro

Deployed Philippines Inc in Pasig, Philippines, is hiring a Client Calls & Booking Coordinator. This is a telephone-based role focused on answering inquiries, guiding prospective clients, and arranging review appointments.

The position is on-site with work hours from Monday to Friday, 8:00 am to 5:00 pm UK time, totaling nine hours per day including a one-hour lunch break. Candidates must have clear, professional English and strong listening and organizational skills.