Treasury Services Client Advocate (Night Shift)

JPMorgan Chase & Co.; Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Client Service Analyst to deliver end-to-end support for a portfolio of treasury services clients.

You will collaborate across teams to resolve inquiries, identify root causes, and drive durable solutions while communicating effectively in English to maintain strong client relationships. Responsibilities include acting as the main contact for daily service needs, coordinating with partners, and contributing to process improvements to enhance client

Qualifications

• Business-level proficiency in English.
• Experience supporting clients or customers with inquiries or service requests (academic, internship, or professional).
• Strong written and verbal communication skills with clear next steps explanation.
• Strong analytical and problem-solving skills to identify patterns and root causes.
• Attention to detail to ensure accuracy and adherence to procedures and controls.
• Ability to build effective cross-team relationships and manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for day-to-day service needs for an assigned client portfolio.
• Coordinate with teammates to manage client inquiries with timely follow-up and documented next steps.
• Resolve issues by identifying root causes, trends, and process gaps to drive durable solutions.
• Coordinate with relationship, operations, sales, and implementation partners for accurate outcomes.
• Build and maintain knowledge of treasury services products and client service processes.
• Identify risks and unusual activity to help prevent fraud and reduce exposure.
• Prioritize daily work to meet service expectations and deadlines.
• Follow policies and controls while maintaining professional client experience.
• Provide business-level English translation support for service-related interactions.
• Participate in client calls to support resolution, education, and relationship continuity.
• Contribute to projects that improve service delivery through continuous improvement.

Skills

English proficiency

Client service

Communication

Analytical thinking

Problem solving

Attention to detail

Relationship building

Time management

Independent work

MS Office

Tools

CRM

Case management tools

Workflow tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

JPMorgan Chase & Co. in Manila is seeking a Client Service Analyst to deliver end-to-end support for a portfolio of treasury services clients.

You will collaborate across teams to resolve inquiries, identify root causes, and drive durable solutions while communicating effectively in English to maintain strong client relationships. Responsibilities include acting as the main contact for daily service needs, coordinating with partners, and contributing to process improvements to enhance client