Senior VP, Client Service & Treasury Solutions

JPMorgan Chase & Co.

Philippines

On-site

PHP 1,200,000 - 2,400,000

Full time

5 days ago

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Job summary

JPMorganChase in Taguig City, Philippines, is seeking a Client Service Senior Manager to lead a team of client service managers and advance the client experience. You will analyze data to drive strategic initiatives and modernize service delivery within treasury and cash management.

You will shape operational policies, influence stakeholders, and guide change management while aligning with the firm’s strategic objectives.

Qualifications

> 5+ years of leadership experience in client service, focusing on treasury and cash management.
> Proven ability to develop and implement strategic operational plans delivering superior client service.
> Expertise in analyzing complex data to identify trends and craft innovative solutions.
> Strong ability to influence internal stakeholders and drive mutually beneficial outcomes.
> Oversight of end-to-end change management, with communications and stakeholder mitigation.

Responsibilities

Lead and manage a team of Client Service Professionals to improve efficiency and resilience of the operating platform.
Develop and implement strategic operational plans leveraging treasury and cash management products to deliver exceptional service.
Analyze data to identify trends and opportunities, and test innovative solutions aligned with policies.
Establish productive relationships with internal stakeholders to drive outcomes.
Oversee end-to-end change management, including communications and stakeholder impact mitigation.