Bilingual Client Service Analyst Mandarin – Treasury Ops

JPMorganChase; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a bilingual Client Service Analyst to support a portfolio of treasury services clients. You will solve problems, coordinate with partners, and strengthen client relationships while applying language skills to ensure clear communication in a global environment.

You will deliver end-to-end support, resolve inquiries, and drive durable solutions that improve the client experience, working across teams to ensure timely, accurate outcomes.

Qualifications

• Business-level proficiency in English and Chinese Mandarin.
• Experience handling client inquiries or service requests.
• Strong written and verbal communication skills with clear next steps.
• Ability to identify root causes and drive durable solutions.
• Attention to detail to ensure accuracy and adherence to procedures.

Responsibilities

• Serve as the primary point of contact for day-to-day service needs for an assigned client portfolio.
• Partner with teammates to manage client inquiries with timely follow-up and documented next steps.
• Resolve issues by identifying root causes, trends, and process gaps to drive durable solutions.
• Coordinate across relationship, operations, sales, and implementation partners to deliver accurate outcomes.
• Build knowledge of treasury services products and client service processes.
• Identify and escalate potential risks and unusual activity to prevent fraud.
• Prioritize daily work to meet service expectations and deadlines.
• Follow policies and controls while maintaining a professional client experience.
• Provide business-level translation support in English and Chinese Mandarin as needed.
• Participate in client calls to support issue resolution and relationship continuity.
• Contribute to projects that improve service delivery through continuous improvement.

Skills

English proficiency

Chinese proficiency

Communication skills

Analytical skills

Time management

Problem solving

Attention to detail

Team collaboration

Tools

Microsoft Word

Excel

PowerPoint

Job description

JPMorganChase in the Philippines is seeking a bilingual Client Service Analyst to support a portfolio of treasury services clients. You will solve problems, coordinate with partners, and strengthen client relationships while applying language skills to ensure clear communication in a global environment.

You will deliver end-to-end support, resolve inquiries, and drive durable solutions that improve the client experience, working across teams to ensure timely, accurate outcomes.