Bilingual Client Service Analyst, Mandarin — Treasury

JPMorganChase; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a bilingual Client Service Analyst to support a portfolio of treasury services clients. You will resolve inquiries, coordinate with partners across teams, and strengthen client relationships in a global environment.

You will apply English and Mandarin language skills to ensure clear communication, professional service delivery, and timely issue resolution. The role emphasizes operational excellence, risk awareness, and continuous process improvement.

Qualifications

• Business-level proficiency in English and Chinese Mandarin.
• Experience supporting clients or customers through inquiries, issues, or service requests.
• Strong written and verbal communication skills with clear next-step explanations.
• Strong analytical and problem-solving skills, including identifying patterns and root causes.
• Attention to detail to ensure accuracy and adherence to procedures and controls.
• Ability to build effective working relationships across multiple teams and stakeholders.

Responsibilities

• Serve as the primary point of contact for day-to-day service needs for an assigned client portfolio.
• Partner with teammates to manage client inquiries with timely follow-up, clear ownership, and documented next steps.
• Resolve issues by identifying root causes, trends, and process gaps to drive durable solutions.
• Coordinate across relationship, operations, sales, and implementation partners to deliver accurate and consistent outcomes.
• Provide business-level translation support in English and Chinese Mandarin for service-related interactions, as needed.
• Participate in client calls (in person and by phone) to support issue resolution, education, and relationship continuity.
• Contribute to projects that improve service delivery through continuous improvement and innovation.

Skills

English proficiency

Mandarin

Client service

Communication skills

Problem solving

Time management

Attention to detail

Multi-tasking

Microsoft Word

Excel

PowerPoint

CRM

Case management

Tools

Microsoft Word

Excel

PowerPoint

CRM

Job description

JPMorganChase in the Philippines is seeking a bilingual Client Service Analyst to support a portfolio of treasury services clients. You will resolve inquiries, coordinate with partners across teams, and strengthen client relationships in a global environment.

You will apply English and Mandarin language skills to ensure clear communication, professional service delivery, and timely issue resolution. The role emphasizes operational excellence, risk awareness, and continuous process improvement.