Night-Shift Treasury Client Service Specialist

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 469,000 - 725,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Client Service Analyst to deliver end-to-end support for a portfolio of treasury services clients.

You will partner with teammates to resolve inquiries, identify root causes, and drive durable solutions that enhance the client experience, including English translation for service interactions. The role requires strong communication, analytical skills, and the ability to manage multiple priorities in a fast-paced client service environment, including night

Qualifications

• Business-level English proficiency required.
• Experience supporting clients or customers through inquiries or service requests.
• Strong written and verbal communication to explain next steps.
• Analytical and problem-solving ability to identify patterns and root causes.
• Attention to detail to ensure accuracy and compliance.
• Ability to build relationships across teams and meet deadlines.
• Proficiency in MS Word, Excel, PowerPoint for documentation and analysis.

Responsibilities

• Serve as the primary point of contact for day-to-day service needs for an assigned client portfolio.
• Partner with teammates to manage client inquiries with timely follow-up, clear ownership, and documented next steps.
• Resolve issues by identifying root causes, trends, and process gaps to drive durable solutions.
• Coordinate across relationship, operations, sales, and implementation partners to deliver accurate and consistent outcomes.
• Build and maintain working knowledge of treasury services products and client service processes.
• Identify and upscale potential risks and unusual activity to help prevent fraud and reduce exposure.
• Prioritize daily work using strong time management and organizational skills to meet service expectations and deadlines.
• Follow established policies, procedures, and controls while maintaining a professional client experience.
• Provide business-level translation support in English for service-related interactions.
• Participate in client calls (in person and by phone) to support issue resolution, education, and relationship continuity.
• Contribute to projects that improve service delivery through continuous improvement and innovation.

Skills

Client service skills

Communication skills

Analytical thinking

Attention to detail

Time management

Team collaboration

Independent work

MS Office (Word, Excel, PowerPoint)

Tools

Case management tools

CRM tools

Workflow tools

Job description

JPMorgan Chase & Co. in Manila seeks a Client Service Analyst to deliver end-to-end support for a portfolio of treasury services clients.

You will partner with teammates to resolve inquiries, identify root causes, and drive durable solutions that enhance the client experience, including English translation for service interactions. The role requires strong communication, analytical skills, and the ability to manage multiple priorities in a fast-paced client service environment, including night